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How to make disconnected credit card connected? Thank you.

 
6 Comments
QuickBooks Team

Re: How to make disconnected credit card connected? Thank you.

Let me help you get that done right away, sdermawan.

 

Reconnecting the credit card is the same process as to how you first connected it.

 

Here's how:

  1. Go to Banking tab and select Connect account.
  2. Search for your bank using the bank name or URL.
  3. Select Continue and enter your online banking login credentials.
  4. Choose the account and the account type you'd like to connect
  5. Click Connect.

See Connect bank and credit card accounts to QuickBooks Online as your reference.

 

The Community is always here if you need more assistance. 

Senior Explorer *

Re: How to make disconnected credit card connected? Thank you.

what happens when this doesn't work? The card is Home Depot. Do I contact them? It has been working and I think this happened a couple of years ago, but can't find what I did. I think, I was asked to disconnect then reconnect. If I disconnect, will I lose everything?

QuickBooks Team

Re: How to make disconnected credit card connected? Thank you.

Hello there, @DecaturInvestor.

 

When an account is disconnected from QuickBooks, all the unreviewed transactions will be deleted as well. To avoid this, let's add this transactions to QuickBooks and reconnect your credit card account.

 

To add your transactions:

  1. Go to the Banking menu.
  2. Choose the Banking  tab.
  3. Select the credit card account you want to disconnect.
  4. Click the For Review tab.
  5. Check all the transactions you want to record in QuickBooks.
  6. Choose Batch Actions.
  7. Select Accept Selected. b2.gif

 

Once the transactions are accepted, it will be recorded under the Reviewed tab. You can now proceed with disconnecting and reconnecting your credit card account.

 

Here's how:

  1. Disconnect credit card account.
    1. Go to the Accounting menu.
    2. Select the Chart of Accounts tab.
    3. Locate the credit card account.
    4. Click on drop-down arrow on the Action column.
    5. Marked the Disconnect this account on save tick box.
    6. Click Save and Close.
  2. Login to your bank’s website.
    • If you’re able to login successfully, kindly take note of the exact username and password you used.
    • Look for any message or notification that needs your attention.
    • Also, you may contact your bank's customer care team to report these alert.
  3. Log back into your QuickBooks Online account.
  4. Reconnect your bank account.
  5. Manually type in your bank’s log in credentials inside QuickBooks.

If you encounter any connectivity error while trying to connect your account, may I ask for it so I can further check on it?

 

For additional insights, I have these articles:

Feel free to click the Reply button if you have other questions. I'm just a few posts away.

Highlighted
Senior Explorer *

Re: How to make disconnected credit card connected? Thank you.

I did all that. Disconnected, reconnected and I'm getting this error:

 

"The The Home Depot Commercial Revolving Charge Card site has a note for you.

Go to your bank site to respond, then return here to connect. (108)"

When I go to Home Depot there is no note for me. Home Depot verified they do not have a note for me. 

 

PLEASE NOTE: I have no problems signing into Home Depot. AND I contacted QB through messaging system and they said try a different browser, which didn't sound right, I did that and it still didn't work. 


@juVielL wrote:

Hello there, @DecaturInvestor.

 

When an account is disconnected from QuickBooks, all the unreviewed transactions will be deleted as well. To avoid this, let's add this transactions to QuickBooks and reconnect your credit card account.

 

Here's how to add your transactions:

  1. Go to the Banking menu.
  2. Choose the Banking  tab.
  3. Select the credit card account you want to disconnect.
  4. Click the For Review tab.
  5. Check all the transactions you want to record in QuickBooks.
  6. Choose Batch Actions.
  7. Select Accept Selected. b2.gif

 

Once the transactions are accepted, it will be recorded under the Reviewed tab. You can now proceed with disconnecting and reconnecting your credit card account.

 

Here's how:

  1. Disconnect credit card account.
    1. Go to the Accounting menu.
    2. Select the Chart of Accounts tab.
    3. Locate the credit card account.
    4. Click on drop-down arrow on the Action column.
    5. Marked the Disconnect this account on save tick box.
    6. Click Save and Close.
  2. Login to you’re your bank’s website.
  3. If you’re able to login successfully, kindly take note of the exact username and password you used.
  4. Log back into your QuickBooks Online account.
  5. Reconnect your bank account.
  6. Manually type in your bank’s log in credentials inside QuickBooks.

If you encounter any error while trying to reconnect your account, I'd suggest contacting our Customer Care Team.

 

Here’s how to contact us:

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Under How can we help?, type in any keyword about your concern.
  4. Hit Continue.
  5. Click Get a call back to contact us.

Feel free to click the Reply button if you have other questions. I'm just a few posts away.


 

Senior Explorer *

Re: How to make disconnected credit card connected? Thank you.

Also, made sure I'm using the correct website. https://www.retailservicescommercial.citi.com/USCRSF/CMLSVC/index.html?siteId=PLCR_HOMEDEPOT#sec/sig...


@DecaturInvestor wrote:

I did all that. Disconnected, reconnected and I'm getting this error:

 

"The The Home Depot Commercial Revolving Charge Card site has a note for you.

Go to your bank site to respond, then return here to connect. (108)"

When I go to Home Depot there is no note for me. Home Depot verified they do not have a note for me. 

 

PLEASE NOTE: I have no problems signing into Home Depot. AND I contacted QB through messaging system and they said try a different browser, which didn't sound right, I did that and it still didn't work. 


@juVielL wrote:

Hello there, @DecaturInvestor.

 

When an account is disconnected from QuickBooks, all the unreviewed transactions will be deleted as well. To avoid this, let's add this transactions to QuickBooks and reconnect your credit card account.

 

Here's how to add your transactions:

  1. Go to the Banking menu.
  2. Choose the Banking  tab.
  3. Select the credit card account you want to disconnect.
  4. Click the For Review tab.
  5. Check all the transactions you want to record in QuickBooks.
  6. Choose Batch Actions.
  7. Select Accept Selected. b2.gif

 

Once the transactions are accepted, it will be recorded under the Reviewed tab. You can now proceed with disconnecting and reconnecting your credit card account.

 

Here's how:

  1. Disconnect credit card account.
    1. Go to the Accounting menu.
    2. Select the Chart of Accounts tab.
    3. Locate the credit card account.
    4. Click on drop-down arrow on the Action column.
    5. Marked the Disconnect this account on save tick box.
    6. Click Save and Close.
  2. Login to you’re your bank’s website.
  3. If you’re able to login successfully, kindly take note of the exact username and password you used.
  4. Log back into your QuickBooks Online account.
  5. Reconnect your bank account.
  6. Manually type in your bank’s log in credentials inside QuickBooks.

If you encounter any error while trying to reconnect your account, I'd suggest contacting our Customer Care Team.

 

Here’s how to contact us:

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Under How can we help?, type in any keyword about your concern.
  4. Hit Continue.
  5. Click Get a call back to contact us.

Feel free to click the Reply button if you have other questions. I'm just a few posts away.


 


 

QuickBooks Team

Re: How to make disconnected credit card connected? Thank you.

Hello there, @DecaturInvestor

 

The error 108 means there's an alert on your bank's website that requires action from you. Since you've verified on their website that they don't have a note for you, it's possible the pop-ups are blocked. To help fix this, you'll need to enable pop-ups for the website and then reconnect your bank account

 

I've also checked here on my end to see if there's an ongoing investigation about this, and there's currently one. Our product engineers are actively working to get this issue resolved. 

 

In line with this, I suggest contacting our Customer Care Team. From there, they'll be able to add your company to the list of affected users. Rest assured, you'll be notified about the updates through email as soon as this is resolved.

 

Please let me know after performing the steps above or after contacting our support team, @DecaturInvestor

 

If I can be of further assistance, I'm just one comment away. Have a great day. 

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