Showing results for 
Search instead for 
Did you mean: 
Level 1

How to reverse a declined credit card payment

a client paid their invoice with a credit card. The card was declined. How do I cancel the payment from QuickBooks who closed the Invoice as paid?
1 Comment 1

How to reverse a declined credit card payment

You've reached the right place for help, nelser.


Let me help you handle declined payments for paid invoices in QuickBooks Online (QBO).


Since the invoice was already paid, you can remove the payment record from it. I'll show you how to do it below:


  1. Open the invoice.
  2. On your keyboard, hold down the Ctrl and keys. This will display the historical transactions it's connected to.
  3. Double-click the transaction to open it, then delete it.
  4. Return to your invoice and click Save and close.

You can also check this article to learn about the common reasons why transactions are being declined and the actions that need to be taken to resolve it: Transaction Result Codes article.


I'm adding the following resources about processing payments for your reference:

Be sure to get back to me if you have additional questions while handling declined payments. It would be my pleasure to help. Have a good one!

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up