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KickChick
Level 1

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

So there was some confusion about a customer's payment. I had thought my husband said she paid by check for some past due invoices. So I marked them that way. When I found out she hadn't I voided them. Then we decided to forgo the payments and I deleted the invoices. But now I can't get rid of the credit that is there. And today I made an invoice and collected it via Credit card.
 
The received payment for the "correct" invoice I made today doesn't show in received payments. However when I click on one of the "received payments" that I voided...only the "correct" one shows. Ugh.
 
Any assistance is greatly appreciated.
9 Comments
BettyJaneB
QuickBooks Team

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

Hi there, @KickChick.

 

Welcome to the Community. I'm here to provide assistance with removing the credit that was showing after deleting an invoice in QuickBooks Desktop. 

 

You'll need to delete the payment that was associated with the deleted or voided invoice. 

 

To do that: 

  1. Click on Customers at the top.
  2. Select on Customer Center.
  3. Open the customer profile.
  4. Double-click the deposit you want to delete.
  5. Select on Edit at the top.
  6. Click on Delete Payment on the drop-down.

This way credits that are showing will be removed. 

 

Also, you can check out this article about removing credit from an invoice in QuickBooks Desktop for your future reference: Remove or unapply a credit from an invoice or bill. 

 

That should do it! Keep me posted if you have any other question with this concern. I'll be here to provide additional assistance. Wishing you and your business continued success. 

qbteachmt
Level 15

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

You should never Void or Delete past due invoices. You just changed Sales and Financial history, and if there was sales taxes, you just affected that, as well.

 

For an invoice that won't be paid, you offset that with a Credit Memo for the customer. This is a Write off.

 

If you still have a Credit, you have too many Payments listed.

Transform SR
Level 1

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

Can you "unvoid" a customer invoice and put it back to original dispostion?  There was a payment applied as well. 

IamjuViel
QuickBooks Team

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

Good day, @Transform SR.

 

Let me share some information on what happens to your invoice once it is deleted.

 

First, when invoices are voided it retain the information like the date, the items, the name of the customer, invoice number etc. QuickBooks just zeroes out the amount of the voided transaction. Currently, voided invoices cannot be "unvoided".

 

To get the details of the deleted invoice, you can open your Audit Trail report. This lists each accounting transaction and any additions, deletions, or modifications done to your company file.

 

Here’s how:

  1. Click on Reports at the top menu bar.
  2. Scroll down to Accounts and Taxes.
  3. Choose Audit Trail.

Once you accessed the audit trail report, copy the information and recreate the invoice in your QuickBooks.

 

You can always visit us here in the Community if you have other questions about applying payments to your customer's invoices. I'm here to help.

Meg S
Level 1

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

I have multiple "payments" applied to one invoice. Making it appear that the customer over payed which is not the case. I tried the above recommendation and it says that I must delete this payment from the deposit before editing or changing its name. However, it was never deposited.... This is causing a negative A/R that needs to be corrected. Any help would be helpful! Also, I have already reconciled for these months. 

Meg S
Level 1

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

I have two "payments" applied to one invoice. Only one of them is actually attached to the invoice and it was deposited. This is causing a problem because it appears that my customer over payed when the did not. I tried the above listed solution to be able to delete the extra payment and the pop up that I get is "you need to delete this payment from the deposit before you can edit its name or amount" The problem is, it was never deposited. Just an error that I made when receiving payments. This is causing my A/R to be negative and I am not sure how to fix it. Please help!! 

MadelynC
QuickBooks Team

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

I’ll make sure to get your Account Receivable correct, @Meg S.

 

I appreciate you for joining and sharing your concern in the Community.

 

There might be a duplicate payment entered in QuickBooks Desktop. This might be the reason that the customer has overpayment. You’ll want to delete it. You can open the invoice and check the number of payments attached. Make sure the one that was deposited is the only payment added to the invoice. 

 

Here’s how:

 

  1. Click on the Banking menu and choose to make a deposit.
  2. Choose the line that contains the duplicate payment and click edit.
  3. When you click on edit, proceed to the Delete line from the drop-down options.
  4. Press Save to apply the changes you made.
  5. Go to the List menu and select Charts of Accounts.
  6. To open your bank account register, double-click on the undeposited funds and choose the duplicate payment you wish to delete.
  7. Click the edit button and select delete payment.

 

If the correct payment is not yet reconciled, you can manually reconcile it to fix the negative amounts on you’re A/R. You can visit this article for reference to reconcile your account. It includes an article that can help fix discrepancies. 

 

If you have further questions about these transactions, please reach out to us again. We’re always here to help you out. Have a good rest.

Meg S
Level 1

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

When I pull up make deposits there is not a duplicate listed for the account- therefore nothing to delete. And when I go back through the deposit register there is not one there either- only the correct one that is actually attached to the invoice. It's only showing the duplicate in Accounts Receivable. 

 

 

 

 

MariaSoledadG
QuickBooks Team

I voided than deleted a customer invoice that had a payment applied to it. How do I get rid of the credit?

Let me provide you some information on why this is happening, Meg S.

 

Normally, your downloaded transactions should match existing transactions in QuickBooks. Thus nothing should be duplicated unless you're adding transactions instead of matching them.

 

Also, this usually happens if you have recorded a payment, then adding another payment at the same time. You'll want to reach out to your accountant to double-check why it is showing duplicates in your Accounts Receivable (AR) account.

 

For your reference, you can read this article for more information about adding and matching bank transactions in QuickBooks

 

Feel free to let us know if you have questions about bank transactions. We're always right here to help. 

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