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Community Contributor **

Increase invoice email attachment limit

When emailing an invoice there is a 2mb attachment limit. Is there a way to increase this limit? Attaching from Doc Center does not solve this.

Solved
Best answer 06-17-2019

Accepted Solutions
QuickBooks Team

Re: Increase invoice email attachment limit

Hi there, Aslante.

 

You'll get this error if the email preference is set to WebMail (Gmail, Yahoo Email, Windows Mail, Hotmail, or AOL). You might want to switch to Outlook which would allow you to attach files up to 25 MB. Here's how: 

 

  1. Go to the Edit menu and look for Preferences.
  2. Click Send Forms in the left-hand menu. Then, go to the My Preferences tab.
  3. Select Outlook.
  4. Click OK

Just in case you can't see Outlook as an option, please open this article to successfully set it up: Outlook is missing in QuickBooks Desktop Send Forms preferences.

 

Once set up, please email your invoices or transactions once again to check if you can already send them out.

 

You can also go to this article about setting up Outlook for more details: Set Up Email Service.

 

I'll jump right back here to help you again should you have follow-up questions.

3 Comments
QuickBooks Team

Re: Increase invoice email attachment limit

Great to have you here in the Community, @Aslante

 

You can increase the attachment limit by accessing the Doc Center. This is currently the recommended option so you can attach documents of more than 2MB when emailing an invoice. Please make sure there is enough space on your local system to store the documents.

 

If you're unable to attach documents of bigger than 2MB using the Doc Center, you can perform the steps below on how to fix them. 

  1. Navigate to the location where your company file is stored. Default location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files. 
  2. Make a new Attach folder. Rename it by adding "_OLD" to it.
  3. Create a new folder and name it Attach.
  4. Copy the contents from the old folder.
  5. In the new Attach folder, create a folder that matches the name of the company file. Open the new folder.
  6. Make new sub-folders named Inbox and TXN.
  7. Copy and paste contents over to respective new folders from their old counterparts.
  8. Go back to the Company menu at the top, then select Documents.
  9. Choose Repair Attached Documents LinksRepairAttachedDocumentLinks.PNG
  10. Click Repair Links.
     

To learn more about using the QuickBooks Document Center, you can visit this helpful article: Doc Center FAQs and Common Issues. In case you want to scan these documents and attach them to your transactions in the future, you can use the Scan Manager

 

Please drop me a line below if there's anything else you need. I'll gladly help. 

Highlighted
Community Contributor **

Re: Increase invoice email attachment limit

Hi Raymond,

 

Thanks for  assisting. But I have no problem attaching documents into the Doc Center. It's only when I try to 'Email Invoice with Attached Files' that I get the issue. I get the error below:

 

Capture.JPG

QuickBooks Team

Re: Increase invoice email attachment limit

Hi there, Aslante.

 

You'll get this error if the email preference is set to WebMail (Gmail, Yahoo Email, Windows Mail, Hotmail, or AOL). You might want to switch to Outlook which would allow you to attach files up to 25 MB. Here's how: 

 

  1. Go to the Edit menu and look for Preferences.
  2. Click Send Forms in the left-hand menu. Then, go to the My Preferences tab.
  3. Select Outlook.
  4. Click OK

Just in case you can't see Outlook as an option, please open this article to successfully set it up: Outlook is missing in QuickBooks Desktop Send Forms preferences.

 

Once set up, please email your invoices or transactions once again to check if you can already send them out.

 

You can also go to this article about setting up Outlook for more details: Set Up Email Service.

 

I'll jump right back here to help you again should you have follow-up questions.

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