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KarinaJ
Level 3

Matching invoice payment and banck deposit

Good morning.

I received a payment (in 2 deposits) from a customer invoice. ( see attached) Inkedbalance_LI.jpg InkedInkedtransactions_LI.jpg Inkedpayment_LI.jpg , but I can't match the transactions. My customer payment and my 2 bank deposits. What do I have to do ?

Thanks in advance.

Solved
Best answer June 21, 2020

Best Answers
JasroV
QuickBooks Team

Matching invoice payment and banck deposit

Good day to you, @KarinaJ.


I appreciate you for adding a screenshots of your concern. To isolate this, let's link the deposit to an open invoice. This way, you'll be able to match the transactions and ensure the accuracy of your account. Let me guide you through the steps.

 

First, let's delete the payment made to the invoice. Please know you can't link a deposit if the invoice is marked as paid. Here's how to do it in your QuickBooks Online (QBO) account:

  1. Go to the Sales menu.
  2. Select the Invoices tab.
  3. Locate the invoice of your customer.
  4. Click the 1 payment made link and the date link to open the invoice payment page. 1.JPG
  5. Select More and choose Delete to delete the payment.

Once done, you can now link the deposit to the open invoice. I got you this helpful article that guides you through the complete process: How to link a deposit to an invoice.

 

Let me also add this great resource that you can use for future reference. This provides complete information on reconciling your account accurately: Reconcile an account in QuickBooks Online.

 

Tag me in if there's anything else I can help you with. I'm always around to assist you anytime.

View solution in original post

4 Comments 4
JasroV
QuickBooks Team

Matching invoice payment and banck deposit

Good day to you, @KarinaJ.


I appreciate you for adding a screenshots of your concern. To isolate this, let's link the deposit to an open invoice. This way, you'll be able to match the transactions and ensure the accuracy of your account. Let me guide you through the steps.

 

First, let's delete the payment made to the invoice. Please know you can't link a deposit if the invoice is marked as paid. Here's how to do it in your QuickBooks Online (QBO) account:

  1. Go to the Sales menu.
  2. Select the Invoices tab.
  3. Locate the invoice of your customer.
  4. Click the 1 payment made link and the date link to open the invoice payment page. 1.JPG
  5. Select More and choose Delete to delete the payment.

Once done, you can now link the deposit to the open invoice. I got you this helpful article that guides you through the complete process: How to link a deposit to an invoice.

 

Let me also add this great resource that you can use for future reference. This provides complete information on reconciling your account accurately: Reconcile an account in QuickBooks Online.

 

Tag me in if there's anything else I can help you with. I'm always around to assist you anytime.

View solution in original post

KarinaJ
Level 3

Matching invoice payment and banck deposit

Good Morning JasroV

I did it !

Thank you very much for your help. I really appreciate it.

ClosetCurator
Level 1

Matching invoice payment and banck deposit

I also ran into this issue because the invoices I send customers automatically go from sent to paid to deposited. Is there a way to prevent this from happening so I won't have to delete the deposits and payments every time to link the invoice to the bank deposits?

JenoP
QuickBooks Team

Matching invoice payment and banck deposit

Let me help with your question about managing banking transctions, ClosetCurator.

 

It's possible that a bank rule is automatically matching the payment to the invoice. Follow these steps on how to deactivate the rule so you can manually match the payments:

 

  1. Go to the Banking menu and select Banking
  2. Proceed to the Rules tab.
  3. Look for a rule that is causing the auto-match. 
  4. Click the drop-down list beside Edit and select Disable

 

Let me share these articles with you for additional details about this function:

 

 

I'd also like to provide additional articles for future guidance and reference:

 

 

We're just around the corner here to help you again if you need anything else. Just reply below or post new questions and we'll be glad to answer them for you. 

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