Connect with and learn from others in the QuickBooks Community.
A customer paid a deposit for my service, but had to cancel, so I reported the money as refunded. Yet, it still shows up in my reminders as money to deposit. Why? How do I remove it from the reminders since the money has been refunded?
Go to Solution.
Hi there, @ScubaPro.
It could be that the transaction wasn't deposited to the account by the time you create a refund. This can be the reason why it's still showing in your reminders.
Thus, it is still in the Undeposited Funds account. To clear this out, make sure to deposit the payment to the actual bank. Here's how:
You can also check this article for more details about the process: Record and make bank deposits in QuickBooks Desktop (QBDT).
I’ve also added this article that you can use for future guidance in effectively reconciling your accounts in QBDT: Reconcile an account in QuickBooks Desktop.
Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.
View solution in original post