Paid vs Closed

I'll be pleased to discuss the difference between the status of your transactions, @tonetone.

In QuickBooks Online, we can track transactions by their statuses. In your case, the Paid status applies to your invoice. Once you receive and record a payment, that's the time the payment transaction occurs and is marked as Closed. Therefore, these statuses are for two different transactions.

Additionally, here are a few common statuses that you might see on your invoices:

• Open: the invoice has a remaining balance.
• Not sent: the invoice isn't sent to the customer.
• Sent: you emailed the invoice to the customer.
• Viewed: your customer opened the invoice. 
• Partially paid: your customer made a partial payment.
• Paid: your customer paid the invoice in full. 
• Deposited: invoice payment was deposited and recorded to QuickBooks.
• Not deposited: paid invoice, but not recorded bank deposit in QuickBooks. 
• Undelivered or Delivery error: the invoice was undelivered.
• Voided: voided invoice in QuickBooks.

Moreover, you can check these articles to guide you in managing your customers and sales forms:

• Add and manage customers in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

We are always here to lend a hand if you need further assistance with your invoices and customers. Stay safe and productive!