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Anonymous
Not applicable

Paypal Sales Receipt Missing Shipping State

We use Connect to Paypal.  When the app creates a sales receipt, the Shipping Address is missing the State.  

 

For example:

 

Paypal Shipping Address

John Doe

555 12th St 

Denver, CO 80201 

United States

 

QBO Sales Receipt Shipping to

555 12th St Denver US 80201

21 Comments 21
Nick_M
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Hi there, TCC. 

 

Thanks for stopping by the Community, it sounds like you may need to edit the PayPal settings directly within the QuickBooks product. I'm happy to show you how:

  1. Sign in to QuickBooks Online as an admin.
  2. Go to the Banking menu or Transactions menu.
  3. Select the Edit (pencil) icon on the PayPal Bank account.

  4. Select Edit Settings.

I'm also including a helpful article that highlights the connect to PayPal tool and has lots of useful information. If you have any other questions or concerns, feel free to post here anytime. Thank you and have a nice evening. 

Anonymous
Not applicable

Paypal Sales Receipt Missing Shipping State

Thank you for your response.  However, there is no setting for things like shipping addresses.  I've attached a screen capture of the available settings.

 

 

 

 

CharleneMaeF
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Allow me to jump in on this thread, @Anonymous.

 

If the sales receipts are imported through the Banking page, the shipping address will not sync. You'll want to manually add the address in QuickBooks.

 

Here's how:

  1. Go to the Sales menu and then select Customers.
  2. Search the customer's name, then click the Edit option.
  3. Under the Shipping address section, enter the customer's shipping address.
  4. Once you're done, click Save.

 

Also, you may want to consider checking a guide on how to review and categorize your downloaded transactions in QuickBooks.

 

We're always here to help, TCC. Drop a comment below if you have other QuickBooks concerns.

Anonymous
Not applicable

Paypal Sales Receipt Missing Shipping State

Thanks, @CharleneMaeF

 

However, the shipping address is sent through the integration.  There isn't a customer record created, but the address is there.  It looks to me like the country is mapped where the state should be.

 

Here's an example attached.

AileneA
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Thank you for the screenshot you've provided, TCC. 

 

Allow me to step in and share information about the shipping address. QuickBooks will depend on the information with what the integration send to the system. Though I've replicated in my end once you've entered the customer name, it will automatically pop up the customer information on what you've set up.   

 

 

custo..PNG

 custo.1.PNG

 

 

Let's perform browser troubleshooting steps to isolate this case, If this is web related issue. There are times that the browser is full of frequently accessed page resources, causing some unusual responses. We can start by accessing your account in a private browser. This mode doesn't save your searches, visited pages, log in details, and cookies.      

 

You can use the shortcut keys that I've listed below. 

  

  • Ctrl + Shift + P (Firefox)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome     

 

If it works, I suggest proceeding with clearing the cache. There are times too much data can accumulate over time and cause issues when utilizing QuickBooks. However, if the issue continues, try using other supported browsers. It could be that the one you're currently working on has a temporary issue with QuickBooks.  

  

You can also check out this article about customizing customer information: Edit customer information. 

 

You can also customize and import the form style you've like to create,check out this articles for your future reference: 

 

 

I'll be right here to help you if you have any other QuickBooks or customer information concerns, feel free to add a post/comment below. Wishing you the best. Have a great day!

Anonymous
Not applicable

Paypal Sales Receipt Missing Shipping State

I'm sorry, but that is not the problem at all.

 

The sales receipt in my example is created by the Connect to Paypal app, and the shipping address on it is populated by that app.   The problem is in how that app is creating the sales receipt.

 

This entire issue is related to how the Connect to Paypal app creates sales receipts, not in how an individual user creates one.

AileneA
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Thank you for clarifying the issue, TCC. Since you're using a third-party app that integrates with QuickBooks, I suggest reaching out to the app provider to double-check the underlying issue you've experienced.  

 

Here's how to contact them: 

 

  1. Go to Intuit Developer Support.
  2. Select QuickBooks Online.
  3. Hit Ask a Question.
  4. Click Sign In.

  

 

 

 

 

 

 

 

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help. Have a wonderful day.

Anonymous
Not applicable

Paypal Sales Receipt Missing Shipping State

I've asked on the developer site.  

 

However, it's a bit confusing since the app is by Intuit and QBO is also Intuit.

Rejeil_O
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Hi there, @Anonymous.

 

In QuickBooks, there are two types of connection in PayPal. First, is in the app.intuit.com, and the second is in the Banking in QuickBooks. If you're using PayPal in the Banking, there will be limited information imported in your QuickBooks Online account. 

 

You can read these articles for more detailed information about connecting PayPal in your QuickBooks Online account:

However, you can enter a shipping address on your customer. It will automatically generate the customer's address to the sales receipt. Please follow these steps on how:

 

  1. Go to the Sales tab.
  2. Select Customers.
  3. Look for the customer, then click the name.
  4. Click the Edit button on the upper right corner.
  5. In the Shipping Address field, enter the address of the customer.
  6. Hit the Save button.

In case you need help matching a bank transaction, you can visit this article for the steps: Categorize and match online bank transactions in QuickBooks Online

 

Please know that I'm always here in the Community to help. Keep safe, and have a great day.

Anonymous
Not applicable

Paypal Sales Receipt Missing Shipping State

We are using the app.  The app creates the sales receipt with a shipping address on it.   That address is missing the state.

 

I've said this a few times.  

MaryAnn_E
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Hello there, @ TCC.


Thank you for allowing me to help with your Paypal transactions. Let me share some insights about creating Sales Receipts in QuickBooks Online (QBO).

Let's check the information added on the customer profile and/or modify your sales receipt template. Let me show you how.

Here's how you can verify and edit the sales receipt template:

  1. Click the Gear icon.
  2. Choose Custom Form Styles.
  3. Locate the sales receipt.
  4. Under the Action column, click Edit.

 

For the guide in customizing the template, you can use this article: Customize invoices, estimates, and sales receipts.

 

Then, make sure to use the edited template when printing and/or sending the sales receipts. 

 

Please know that Community is always here to help you with QuickBooks. Don't hesitate to add a comment below. 

Anonymous
Not applicable

Paypal Sales Receipt Missing Shipping State

You guys need to read the thread.   It's like I'm talking to a chatbot.

GraceC
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

Hello there, @Anonymous.

 

At this time, there's no option to view the shipping address in the state. Since you're using the app, QuickBooks will depend on the information with what the integration sends to the system.

 

We have a different Community for app developers that can answer and provide you with the resolutions you need. I'd suggest you visit this link: Intuit Developer Community to get help specific to QuickBooks Online API concerns. 

 

Do you have other questions in mind? Feel free to leave them below and I'll make sure to get back to you.

Anonymous
Not applicable

Paypal Sales Receipt Missing Shipping State

I have posted to the intuit developer community.  But that's for non-intuit developers who use teh Intuit API.

 

CONNECT TO PAYPAL IS AN INTUIT APP.

 

Where can a user of that app get help from it's developer: INTUIT

Adrian_A
Moderator

Paypal Sales Receipt Missing Shipping State

You're correct, TCC.

 

The Paypal is an Intuit application. That being said, I'd recommend reaching out to our Phone Support team. An agent can do a screen-share with you and check to see why the state is missing in the shipping address.

 

Here's how you to contact us:

 

  1. Login your account on a web browser: qbo.intuit.com.
  2. From the Gear icon, click Contact Us.
  3. Enter The state is missing in the shipping address.
  4. Click Let's talk.
  5. From there, select either Start a Chat, Schedule a call, or Get a callback.

 

You can also bookmark these articles if you want to customize the sales receipt:

 

 

Please leave a comment below if you need anything else. Wishing you all the best!

TRADINNOVATIONS
Level 1

Paypal Sales Receipt Missing Shipping State

I have discovered the same issue. Sales receipt generated by Paypal banking doesn't sync the state from the shipping address on Paypal. This seems like a API issue, you guys should fix this ASAP. The only way to fix it, is by manually going to each sales receipt and correct the address. 

 

Also, the support given in this thread is just awful, seems like you guys can't read a simple message.

LeizylM
QuickBooks Team

Paypal Sales Receipt Missing Shipping State

This isn't the kind of service we want you to experience, TRADINNOVATIONS .

 

I appreciate you performing the workaround to be able to correct the address in each sales receipt.

 

I'd like to ask if what PayPal connection method you're using. It will help us determine what steps to provide to resolve it

 

Our program relies on the information shared by PayPal. It depends on how you connect the business account to QBO.

 

Visit this article to learn more about the differences to handle the imported transactions for each method: Three Ways Of PayPal Connection. Go to the Sales transaction in each method. 

 

Visit this article, in case, you want to reconcile an account. To ensure that your bank statement matches your QBO account:  Reconcile An Account

 

Please feel more than welcome to reply here if you have any other questions. Have a wonderful day!

TRADINNOVATIONS
Level 1

Paypal Sales Receipt Missing Shipping State

The PayPal connection is 1st party solution by you. The one shown here, 

TRADINNOVATIONS
Level 1

Paypal Sales Receipt Missing Shipping State

It is connected through your 1st party solution, pretty much the default Paypal connection, same as the OP, just read the thread to understand. Below is a screenshot for your understanding.

Screen Shot 2021-07-09 at 9.08.16 PM.png

Jen_D
Moderator

Paypal Sales Receipt Missing Shipping State

Thanks for sharing your insights with the community, @TRADINNOVATIONS,

 

Joining the thread to share some more insights about the Paypal connection in QuickBooks Online (QBO).

 

Connect to Paypal is a tool developed by Intuit to bring your PayPal transactions into QuickBooks. Regarding any missing information when these entries are imported, it can be caused by certain scenarios.

 

Our system uses details available from PayPal to decide what category or details to assign to each transaction. The level of detail we are able to retrieve often depends on how PayPal has been used in each context. For example, how much detail a customer entered as they paid an invoice or how much detail a shopping card passed to PayPal.

 

If this is not the case, we recommend that you report this directly to our Support Team. This way our agents can report this to our engineers and they can look into this. 

Here's how to contact us:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

 

To ensure we address your concern on time, check out our support hours.

 

Also, if you need help with API questions for QuickBooks apps, we have a separate forum called Intuit Developers. There you can find and connect with brilliant developers who are experts with tools integrations. To interact with our developers: Intuit Developer Support

 

Kindly post here again if you have other questions or concerns about Connect to Paypal or anything else. I'll be right here to help you. Have a nice day!

Anonymous
Not applicable

Paypal Sales Receipt Missing Shipping State

We are using Intuit's Connect to PayPal.  The reason I posted here is that when I contacted Intuit support, I was told to post here, because they couldn't help.

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