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Level 2

Previously Paid Invoice now shows balance due

An invoice generated with a 1/13/20 date, was paid in full on 1/21/20.  At the time of payment, the entire amount ($1,225) was applied to the invoice, and was later reconciled in our January bank statement.


Now, in March, the invoice shows a balance.  Per the payment receipt, it shows they payment amount of $1,225, but then further down shows only $12.25 was applied.  This wasn't the case at the time the payment was recorded.


I'm not sure how to remedy this, especially since the full $1225 was recorded in the deposit that's been reconciled.  Will adjusting the 'amount applied' affect the already reconciled deposit?  


(We've had other software glitches before where QB had to remote in and fix bugs, I'm wondering if this is one)


Previously Paid Invoice now shows balance due

@lba cutting Thanks for joining community.


To understand which product you are experiencing this on, can you tell me if this is QuickBooks desktop (PC) or QuickBooks for Mac? 

Level 2

Previously Paid Invoice now shows balance due

Desktop PC


Previously Paid Invoice now shows balance due

@lba cutting Thank you for that information.


There are a few things to look at that can help diagnose the problem. 


You can first start by making sure QuickBooks is updated and that you are 2018 version or higher.


To check for updates, the user will need to be an admin in QuickBooks Desktop. However, you can set up QuickBooks to automatically download the updates.


Let me show you how:

  1. Click the Help menu at the top, select Update QuickBooks.
  2. Click the Update Now tab.
  3. Tick the Reset Update button.
  4. Click Get Updates.
  5. QuickBooks will prompt if there is a pending update, if so proceed to step 5.
  6. Restart QuickBooks. When prompted, accept the option to install the new release.

If you need to update to a newer version of QuickBooks, please contact chat support. 

This link will take you to the QuickBooks support page, where you can select your service and the proper contact channel: Contact Support


If QuickBooks is updated and a current version you may need to do a verify/rebuild to make sure there are no data issues.

The following link has instructions to follow: Verify and Rebuild Data in QuickBooks Desktop


If you are still seeing discrepancies in totals recorded, please contact support.  We have experts ready to help solve your desktop issues.

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