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Level 1

Pro 2016 Posting payments,

In payments.....under the heading  NUM   the word RECON comes up with the same payment I had done a few days prior.  It looks like I charged twice but I did not. Where does this come from?


Level 4

Pro 2016 Posting payments,

Recon could mean reconciled.


Pro 2016 Posting payments,

Welcome to the Intuit Community, Poolpro.


Thanks for reaching out to us about the payment with the RECON status under the NUM column.


We currently have an ongoing issue with the customer payments getting double applied to QuickBooks Desktop. Since we have limited tools in this public forum, I recommend contacting our Merchant Services Team for further assistance.


They'll be able to provide a workaround while our development team is working for a fix. They'll also add you to the Notification list for you to receive email updates.


Please reach them through this article:


If you have additional questions about the payment, don't hesitate to reach out. I'll be here to help.



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