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joecharlson
Level 1

Problem with Deposit To accounts (Undeposited Funds) not showing up in Receive Payments (and add New Service from Invoice)

Undeposited funds account is missing on the Receive Payments->Deposit to drop-down menu.  I see it in the Chart of Accounts and have used it for a long time but now all I see is Add New in the drop down.  The same thing is happening when trying to create a new Service on the invoice screen.

 

I just noticed this today but have not been in these screens for about 2 weeks.

 

6 Comments 6
GlinetteC
Moderator

Problem with Deposit To accounts (Undeposited Funds) not showing up in Receive Payments (and add New Service from Invoice)

Hello, joecharlson.

 

It seems to me that this is a duplicate post, and I already answer your question concerning the Undeposited Funds account missing on the Receive Payment page. Please refer to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/accounts-are-missing-from-the-invoice-scr... .

 

Please reach back to me if you have any other QuickBooks concerns. I'm always here to answer them.

joecharlson
Level 1

Problem with Deposit To accounts (Undeposited Funds) not showing up in Receive Payments (and add New Service from Invoice)

The account exists in the Chart of Accounts.  The problem is that there are exactly zero accounts to choose from in the Deposit To drop down in the Receive Payments screen.  For over a year it was always defaulting to Undeposited Funds and now the drop down is empty.  I can not add it using the Add New because the account already exists.

The same issue of zero accounts to select from is happening under Choose Account when trying to add a new Service

joecharlson
Level 1

Problem with Deposit To accounts (Undeposited Funds) not showing up in Receive Payments (and add New Service from Invoice)

well it is now fixed so apparently was a system glitch that got fixed today.  All of the payments entered yesterday with no 'Deposit To' specified are now showing that they were deposited into the Undeposited Funds account,

Candice C
QuickBooks Team

Problem with Deposit To accounts (Undeposited Funds) not showing up in Receive Payments (and add New Service from Invoice)

Hey there, @joecharlson

 

Thanks for reaching back out and adding some clarification on this issue about choosing an account to deposit money into when receiving a payment. It's my priority that you're able to get back to running your business. 

 

Using a private browser or incognito window can help eliminate any glitches or errors that may be occurring in your account. Your QuickBooks will then load as a fresh new page to help resolve this problem. 

 

Here's how: 

 

  • Google Chrome: Ctrl Shift N
  • Internet Explorer/Firefox: Ctrl Shift P
  • Safari: Command Shift N

 

If this works, go back to your regular session and clear your browser's history to fix the issue. If it doesn't work, please provide me with some additional screenshots so that I can determine the best solution for your business. 

 

You can also check out our tutorials page for more insight into different features in your QuickBooks Online (QBO) account. 

 

These steps should do the trick. If you have any other questions or concerns, don't hesitate to ask. I'm always here to lend a helping hand. Bye for now!

joecharlson
Level 1

Problem with Deposit To accounts (Undeposited Funds) not showing up in Receive Payments (and add New Service from Invoice)

Thanks for the information you shared!

It was fixed 'by itself' with same browser, no cache refresh. so appears it was a QuickBooks server side problem, now everything appears normal again.  

Angelyn_T
QuickBooks Team

Problem with Deposit To accounts (Undeposited Funds) not showing up in Receive Payments (and add New Service from Invoice)

I'm happy to hear that, @joecharlson.

 

If you have any other QuickBooks questions in the future, please feel free to post again or leave a comment below. I and my colleagues are always here to help.

 

Also, I recommend checking out the topics from our help articles as additional guides while working with QuickBooks.

 

Cheers for more success!😊

 

 

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