Our sequence of processing Purchase Orders/Receiving Inventory/Entering Vendor Bills has always occurred in that order. Upon receiving a vendor bill, we would choose vendor, enter bills & choose the PURCHASE ORDER for which we want to enter a bill. The PO was shown whether received in full or not. Since the update to 2021, the only option for entering a bill is from the item receipt(s); the PO is no longer shown to "bill from". The issue with billing from the item receipt is that the field "Qty on Bills" on the PO is not updated/populated. This certainly can result in AP issues, duplicate payments to vendors. etc. Seems there is a glitch with the software as furthermore on the Bill itself, when the Show PO button is clicked it opens the Item Receipt. Tech support advised us to delete/re-enter PO's & redo item receipts. This is not a practical solution nor would it solve the problem. They stated that they could note escalate to their programmers to which my response was quite heated! PLEASE HELP!
I've got you covered, @melaw0825.
I'll help ensure you can resolve the issue you have with your vendor bills and purchase orders in QuickBooks.
Have you turned on the Enhanced Inventory Receiving (EIR) feature in QuickBooks? If so, you'll need to create an Item Receipt to receive the non-inventory items and close the purchase orders.
For more info about it, please review this article: Turn on Enhanced Inventory Receiving (EIR).
If not, then you can open a sample file to test if this is a data issue. Here's how:
If you get the desired result, then the original file might be damaged. In this case, I recommend running the QuickBooks Verify and Rebuild tool. This can help identify and repair data damage.
Here's how to Verify your data (original company file):
If the Verify data detects an issue, you can Rebuild your file. For more info about the process, please check out this article: Verify and Rebuild data in QBDT.
Also, I'd appreciate it if you can provide screenshots so I can give more troubleshooting steps to fix your issue.
To learn more about the newly added features for QuickBooks 2021, please refer to this article: What's new in QuickBooks Desktop.
Lastly, you can pull up some vendor-related reports to ensure the accuracy of your records. To achieve this, go to the Reports menu, and then select the desired report from the Vendor & Payables section.
Feel free to comment back below if you have follow-up questions about this. I'd be glad to help you some more.
This is not a fix. My customer has Enhanced Inventory Receiving turned on. I updated them to 2021 over the long weekend. Now they CANNOT post a bill against a purchase order as it does not show on the list of open purchase orders. I have verified and rebuilt their data file with no errors found. They have a huge amount of purchase orders. They do not have the time to delete and re-enter all this data.
Thanks for joining us here, hlhart. Welcome to the Community.
I recommend contacting our QuickBooks Support Team. This way, they'll be able to further investigate why the entries are missing after upgrading to QuickBooks Enterprise 2021.
Additionally, I've added an article that'll help you learn more about the new and improved features in QuickBooks Desktop 2021 that suits your business needs: What’s new in QuickBooks Desktop 2021.
I want to ensure everything is taken care of, so if you have other concerns or questions, please let me know to help you.
We are experiencing this issue as well, since updating to v2021.
Receive an Item. PO shows a QTY RCVD, check mark in CLSD, and 0 QTY on BILLS. However we can no longer create a Bill against that PO. We can create a Bill against the item receipt, but this is NOT the workflow we have used for years and we are concerned it will create other issues.
This PO also does not appear in the list of Open POS for that vendor.
Thanks for joining this conversation, @andyberry00.
As an insight, the system will only allow you to track taxes on the expense, checking, and income accounts. However, using the Accounts Payable or Accounts Receivable type of accounts isn't applicable.
For future reference, I've got you some links that will help you learn about adding and removing the VAT rates or sales taxes on your forms in QBO:
Feel free to message again if you have additional questions. I'm always delighted to help.
What you are talking about has nothing to do with the problem listed. The software has changed the way it is working. This change DOES NOT WORK in the real world. I have one customer who will not update until this is fixed. Please read the original post - nothing to do with sales tax or GST/VAT rates.
Thank you for raising your concern here in the Community, @Jmobilia.
At this time, we have an ongoing issue where vendor bills aren't posting to purchase order when using the Enhanced Inventory Receiving. Rest assured that our product engineers are diligently working on a fix.
To ensure you'll get an update about the resolution status, I suggest contacting our QuickBooks Support Team again. This is to ensure that your company is added to the list of affected users and provide this investigation number for easy tracking: INV-51527.
Here's how to reach them:
You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Desktop Support.
Thank you for your patience while we work for a fix. Please know you can continue to reach me here with any additional questions. I'll be more than happy to assist you again.
I am having the same problem as others with entering bills against P.O.'s. The list of P.O.'s as well as the list of item receipts comes up as options to post bills against. Sometimes the P.O. that I need is not listed at all! On top of that, when I try to start a question in the help window on Quickbooks, as soon as I start to type the window shrinks. Over and over. Also am unable to email from the Customer Center. All of these problems have started since we updated to 2021. Very frustrating.
I understand your frustration with the current issue on your transaction, measter.
We're already aware of this and our Product Team is working to find a permanent fix.
You can contact our QuickBooks Desktop Live Support Team so they can add your account to the investigation. This way, you'll receive updates via email once the issue is fixed.
I appreciate your patience while we look into this. Keep me posted if you need anything else with QuickBooks. I'm always right here to help you.
The last post on this issue was last Tuesday! We are looking for some answers! This is causing a huge backlog of entries within our office!! Please post the fix sooner than later!!
It is rediculous that this issue has been going on since November and no solution, yet you still allow people to download and install this crap knowing its going to malfunction. We were forced to upgrade due to the lack of availability to a previous version which ran fine. I am so angry Quickbooks is cowering in this way. I suppose if they drag it out long enough everyone will eventually work through it and then QB wont have to address it....until the next upgrade
I've been having the same problem since I installed 2021. I just spent over 1 hour on the phone with QB tech support troubleshooting this issue. During all the rebuilds, updates, verifications, etc. that they wanted me to do, I ran across this article. Needless to say, they didn't fix the problem. When I asked them why it is taking more than 4 months to fix this problem, she said it could take up to a year. There are other bugs in the program that I have reported over 2 years ago with no fix. This is insane.
Glad to have found this thread. Just another user with the exact same problem with 2021 as of 3/12/2021, and can't upgrade to it until the problem is fixed.
Enter PO, receive, enter bill. Hit "Show PO" on the bill, it goes to the PO which shows 1 in the received column and 0 in the bill column. Go back to the bill again, the button has some graphical glitch and changes to "Show item receipt" instead.
We've had multiple calls with customer support, and often have trouble getting anyone to even understand what we are talking about until we get on remote support, at which point they do the same verifies and rebuilds and declare they have no idea and haven't seen this before. We had another meeting with tier 2 scheduled to call for yesterday; they never called and we've heard nothing back.
I suppose I'll spend even more time calling again and adding our company to the INV-51527 list, but it sure seems like it'll be time for the next version by the time we hear back.
Still having troubles with this.
We have a workaround in place (adding a bogus unreceived $0 part number to any PO we want to Bill so it then shows up) but entering bills seems to lock the db so no other user can save work.
We desperately need a fix!