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Frequent Explorer **

QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

I've been reading the Intuit/QB technicians have been feverishly helping QB Mac 2019 users who are experiencing constant crashes with Mac OS Mojave.

 

But what about us 2016 users?

 

Anything from the technicians?

 

Something?

 

Bueller?

 

Bueller?

 

Bueller?

26 Comments
Frequent Explorer *

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

I agree. Just tell us Intuit if you will be updating 2016 or what! We are grown people. We can take it.

Moderator

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Hello everyone,

 

I want to share some details about the QuickBooks Mac 2016 version crashing in the MacOS Mojave.

 

Our development team is currently working to fix the crashing issues with the 2016 version of QuickBooks for Mac. Please give us a call to ensure you'll be added to the Notification list and receive updates via email about the issue.

 

Once an update is available, you can download this within QuickBooks or through your web browser. The steps are outlined in the article below:

 

Update QuickBooks Mac Desktop

 

You can contact support through these steps:

 

1. Go to: https://help.quickbooks.intuit.com/en_US/contact

2. Click QuickBooks Mac Desktop.

3. Select a topic.

4. Scroll-down and click Get Phone Number.

 

I'm here anytime you have questions concerning your QuickBooks for Mac. Wishing you all the best.

Not applicable

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

I'm another QB Mac 2016 user on Mojave. QB crashes almost any time I try and close a window. I've stopped closing windows. Unfortunately, this also means I can't cleanly close QB. I now run a backup manually when I'm done, and then I choose close to crash QB. The crash catcher seems useless. It gives me a window to report what I was doing but pressing the button seems to do nothing.

Moderator

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Welcome aboard to the QuickBooks Community, maplefarm.

 

I want to help you get rid of any crashes when closing a window in QuickBooks Desktop for Mac.

 

We'll need to check if there are any data issues with your QuickBooks Desktop for Mac. Let's run the Verify/Rebuild Data utility to resolve any damaged data on your company file.

 

You can follow the outlined steps in the article below (scroll-down to Solution 2):

 

Resolve data damage on your company file

 

Please also make sure you have the latest release to ensure your QuickBooks product works without any issues.

 

Let me know how this goes and I'll be sure to get back to you. I'll be here to help.

Not applicable

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

I had the same problem with QB 2016.   I use my Quickbooks every day.  I couldn't wait for a fix, so I upgraded to 2019.  It seems to be working fine. But seriously, being forced to spend a couple hundred bucks to upgrade because they can't seem to fix their issues!  

Super annoying ! 

Highlighted
Frequent Explorer **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

It is absolutely impossible to do what you suggested. When using ANY of your utilities, QB Mac 2016 crashes. 

 

I therefore contacted your tech support and was given this Intuit Case # [removed] and believe that, based upon my experience, you WILL NOT follow through with a fix.

 

This has been going on for 3 weeks and you clearly don't care to support your Mac customers. 

 

As a result, I am looking into other manufacturers recommended here on this discussion group who clearly CARE about long standing customers, the money they've invested in a company, and want to provide solutions rather than rhetoric about issues.

 

Shame on you.

Frequent Explorer **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

You having to buy a new product is total BS!!!

 

Intuit should support their legacy products and stop avoiding fixes that cause people to spend more money with them.

 

I am at the point where I am going to go out of my way -- to start a mission -- and spread the word about how Intuit DOESN'T support their customers and their businesses.

 

The amount of people I work with throughout the entertainment and music industry need to know about this company and their lack of support.

 

Shame on Intuit.

Shame on them for not support Mac users.

3 weeks and counting and absolutely NO solution.

Shame on you Intuit.

Moderator

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Hi, @PLUS7RPD.


Thank you for taking the time to let us know about the difficulties you have been experiencing with our product recently.


I want you to know that your feedback will give us the chance to resolve any problems that may occur and assist us in making our services better. We value you and the success of your business, so allow me to help you fix this error and ensure it doesn't happen again


You can try these additional troubleshooting steps to prevent your QuickBooks for Mac from crashing.


Safe Boot:

 

  1. Shut down the computer.
  2. Press the Power button, then press and hold the Shift key on your keyboard until you see your Desktop.
  3. Open QuickBooks and perform the same task you were trying to complete before the Crash Catcher appeared. If you're unable to reproduce the problem in Safe Boot, this might indicate a conflict between QuickBooks and something installed on your computer. If the issue persists in normal startup, consult an IT professional. To return to normal startup, reboot the computer without pressing any keys.

Add New Mac OS user:

 

  1. Open System Preferences.
  2. Select the Users & Groups icon.
  3. Select the + button to add a new user with Administrator permissions.
  4. Log in with this new user.
  5. Open QuickBooks, and then try to reproduce the issue.

Feel free to reach back out to us if you have further questions. Wishing you and your business continued success.

Frequent Explorer **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Launching form safe boot produces the same issues. Continually crashes.

 

This is a problem on Intuit's end with a program/application that wasn't tested properly under Mac's new OSX Mojave.

 

please...support QB Mac 2016!!!!

Moderator

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Hello, PLUS7RPD.

 

Thanks for getting back to me and letting me know you tried out the steps I previously sent.

 

I would like to inform you that this has already been reported to our Product Development Team. Although I don't have a specific time frame as to when and how this will be mediated upon. Rest assured this is being looked into. It would be best to contact our QuickBooks Desktop Support. They have the tools to check your account and review the error.

 

Here's how you can reach them:

 

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_CA/contact.
  2. Choose QuickBooks Desktop.
  3. Click the issue or topic.
  4. Click the Green Phone button.

You know where to find me if you have any other questions. Have a good one.

Frequent Explorer **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Thanks for your reply.

 

Unfortunately, when following your instructions -- including contacting Quickbooks Desktop Support -- they offer NO solution. Rather, they say that they don't know what's causing the problem, they are happy to assign a CASE ID # and that for nearly 4 weeks...they're at a loss as to why there's no solution.

 

Of course, your support folks apologize, but when business people like me have customers waiting for invoices, and I have deposits to make -- apologies for 4 weeks doesn't cut it any more.

 

You have customers like me (who have been with you for decades) going round and round in circles.

 

Shame on you.

QuickBooks Team

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Greetings, PLUS7RPD.

 

Thanks for performing the troubleshooting steps and for contacting our Technical Support Team regarding the crashing issue in QB Mac 2016.

 

I looked into this further and our engineers are all hands on deck working for the permanent resolution. We’ll be updating the thread once the patch is released.

 

We appreciate your time and understanding while we look into the issue. If there's anything else that I can you with, don't hesitate to let me know. I'm always around to help.

Community Explorer **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

It would be nice if they were all hands on deck during the months of betas before the Mac update was released!  And I seriously doubt this is a priority or it would have been fixed by now.  

Community Explorer **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

I think Quick Books owes its Mac 2016 users an update more than once a week. We still crash many times per day!! Every day that goes by with no word of a fix is extremely frustrating. 

 

You are losing our confidence by the minute.

Moderator

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Hi everyone,

 

Thank you for taking the time to provide us with an update on the steps that you've tried and the outcome.

 

Your time is valuable to me. I can assure you that the engineering team is looking into this and hope to soon have more information regarding this update issues. I'll share your feedback with them to let them know about the changes you'd like to see made.

 

For now, I recommend speaking with a QuickBooks for Mac Specialist. Agents have the necessary tools to look into your account to locate where the problem is stemming from.

 

Here's how you can contact us:

 

1. Go to: https://help.quickbooks.intuit.com/en_US/contact

2. Click QuickBooks Mac Desktop.

3. Select a topic.

4. Scroll down and click Get Phone Number.

 

The Community is always here to help you out. You can always leave a comment, I'll help you the best I can.

Not applicable

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

I  ran QB-2016 today and there was an update for R29. So far, it's WORKING! I was able click on Quit and have QB close, run an automatic backup, and exit cleanly. I just restarted QB-2016 and discovered that I can close windows without it crashing!

Community Contributor **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Keep us updated!

Frequent Explorer **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Nope. Still failing miserably here. 

Frequent Explorer **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

I stand corrected. It appears now to FINALLY have been remedied. Way to go Intuit. More than a month...but way to go.

Community Contributor **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Did your update to R29?

Community Explorer **

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Yes, the update fixed the problems. Thank you.

Established Community Backer ***

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

https://help.quickbooks.intuit.com/en_US/kb/quickbooks-desktop-system-requirements/000005466_en_US:S...

Quite possibly, since Mojave is not specifically listed as compatible then it might not be. We PC users went through a supposed failure of 2015 to work with Win10 which changes about half as often as mac OS

 

OTOH, QB specifically says Mojave supports QB2019 for Mac

Anonymous
Not applicable

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Hello, I am using QB for Mac 2016 and I am on the El Capitan OSX. I want to upgrade to Mojave, but I can't find anywhere that it's safe to do so. I am on the QB Mac 2016 - R31 build, I believe, and I think there is an R32 available. Any advice you can offer is appreciated. Thank you so much.

Moderator

Re: QB Mac 2016 Still Crashing under macOS Mojave 10.14 -- Anyone?

Hello jack thomas,

 

When you say you wanted to upgrade, are you trying to purchase QuickBooks for Mac 2019? If so, please go to this article and download the trial version: QuickBooks Desktop trial links for US, CA, and UK users.

 

Then, please contact us to get a new license and product code. We'll also assist you with activating your new QuickBooks for Mac. Here's how to reach us: 

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_CA/contact.
  2. Choose QuickBooks Desktop.
  3. Click the issue or topic.
  4. Click the Green Phone button.

If you're trying to update your QuickBooks for Mac 2016, here an article for the steps: Check the Product Version and Release of Your QuickBooks.

 

Let us know if you have any questions. Thanks! 

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