I know how impacting it is to your business of the delay in resolving the ongoing GoPayment issue, 360plumbing.
We appreciate you for contacting our Merchant Services Team. Our engineers are working together for the permanent fix of this issue. They'll send you an email update as soon as they have the resolution for this.
To stay tuned with any payments updates, you can visit our QuickBooks Blog website: https://quickbooks.intuit.com/blog/search/?key=payment.
Visit the Community if you need anything else with QuickBooks or GoPayment.
Currently, we have 3 reported issues that affects the performance of the GoPayment features. While the investigation is still on going, the use of supported third party hosting such as Right Networks as one of the root cause is not yet rule out. I appreciate you for sharing your thoughts about these unexpected behaviors. I'll surely forward this to our Product Engineers for further checking.
Meanwhile, I'd recommend contacting our Customer Care Team so you'll be added to the affected user's list. Here are the product investigation numbers so you'll be guided on the actual error you've received:
If you're missing item after syncing between QuickBooks Point of Sale and Gopay on an Android device, you can use INV-19571 as reference. Also, an update is scheduled to be released on July 31, 2019.
If you're not importing GoPayment Transactions into QuickBooks Online, please refer to INV-33024.
Lastly, if you're getting different experiences when inviting GoPayment Users through the Blue GP app version, you can mention INV-32864.
On the other hand, you may visit these articles for additional insights about Right Networks and GoPayments:
Keep me posted if you have other questions. I'm always here to help.
Where did all of my products and categories go when I switched to the new (crappy) “experience?” I am continually amazed at how Intuit rolls our new products that perform at a degraded standard from the previous product. Thank you for that.
“Try to locate the payments.” Thank you for the completely non-helpful info. There should be no try, there should be do. Or do not. Why should the user try to locate the sales? That is a horrible plan. The system should import them to a separate page so the user can match them to the correct customer...sort of exactly like it used to work. Do you guys even beta test your good idea fairy concepts with real customers before force feeding them to everyone? Your rookie mistakes never fail to amaze me. From the loss of stored CC data, to this poorly thought out plan. Work harder. Do you jobs. Be better.
I have 129 products and services in QBO. A grand total of 16 have migrated to the new (craptastic) “experience.” How are you addressing this and getting your coders to fix this? Completely unsat. What are your plans to compensate users for the massive amount of time they are going to spend un-screwing your mistakes?
Agree. They screwed up, letting IT types who really don't understand how many businesses work, decide what is needed. Then they can't fix it. Not a great customer service experience.
We continue to have problems with syncing. Only one of our apps gives us the option to switch back to the old experience. I think QB missed the boat on this new roll-out. We have been accepting Gopayment for 3+ years and when the update happened all of my non-admin employees lost the ability to sign-in. It took me three days and 7+hrs working with customer service to be able to have them sign-in again. Not to mention the continued sync problems. During my 7+ hrs on the phone with customer service the Rep. kept telling me that he was going to look into how they would be able to assist/refund/credit/re-pay me for my time lost, only to be told at the end that there is nothing more that they can do! What kind of customer service is that! At what point does a company realize they failed and revert to the way it was before and then try again???