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Experienced Member

Re: QuickBooks GoPayment Update: Contacting Merchant Services Team is no help at all. Quickbooks just needs to resolve this issue quickly. I have a stack of invoices that need to be marked as paid and the pile is getting higher everyday.

 
QuickBooks Team

Re: QuickBooks GoPayment Update: Contacting Merchant Services Team is no help at all. Quickbooks ...

I know how impacting it is to your business of the delay in resolving the ongoing GoPayment issue, 360plumbing.

 

We appreciate you for contacting our Merchant Services Team. Our engineers are working together for the permanent fix of this issue. They'll send you an email update as soon as they have the resolution for this. 

 

To stay tuned with any payments updates, you can visit our QuickBooks Blog website: https://quickbooks.intuit.com/blog/search/?key=payment.

 

Visit the Community if you need anything else with QuickBooks or GoPayment. 

Experienced Member

Re: QuickBooks GoPayment Update

Just wondered if it could be due to me using the right networks cloud hosting? I thought I read somewhere that using a offsite host like RN could be part of the compatibility issue?
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QuickBooks Team

Re: QuickBooks GoPayment Update

Hello, @Korbin.

 

Currently, we have 3 reported issues that affects the performance of the GoPayment features. While the investigation is still on going, the use of supported third party hosting such as Right Networks as one of the root cause is not yet rule out. I appreciate you for sharing your thoughts about these unexpected behaviors. I'll surely forward this to our Product Engineers for further checking.

 

Meanwhile, I'd recommend contacting our Customer Care Team so you'll be added to the affected user's list. Here are the product investigation numbers so you'll be guided on the actual error you've received:

 

If you're missing item after syncing between QuickBooks Point of Sale and Gopay on an Android device, you can use INV-19571 as reference. Also, an update is scheduled to be released on July 31, 2019.

 

If you're not importing GoPayment Transactions into QuickBooks Online, please refer to INV-33024.

 

Lastly, if you're getting different experiences when inviting GoPayment Users through the Blue GP app version, you can mention INV-32864.

 

On the other hand, you may visit these articles for additional insights about Right Networks and GoPayments:

Keep me posted if you have other questions. I'm always here to help.

Community Contributor *

Re: QuickBooks GoPayment Update

Where did all of my products and categories go when I switched to the new (crappy) “experience?”  I am continually amazed at how Intuit rolls our new products that perform at a degraded standard from the previous product. Thank you for that. 

Community Contributor *

Re: QuickBooks GoPayment Update

“Try to locate the payments.”  Thank you for the completely non-helpful info. There should be no try, there should be do. Or do not. Why should the user try to locate the sales?  That is a horrible plan. The system should import them to a separate page so the user can match them to the correct customer...sort of exactly like it used to work. Do you guys even beta test your good idea fairy concepts with real customers before force feeding them to everyone?  Your rookie mistakes never fail to amaze me. From the loss of stored CC data, to this poorly thought out plan. Work harder. Do you jobs. Be better. 

Community Contributor *

Re: QuickBooks GoPayment Update

I have 129 products and services in QBO. A grand total of 16 have migrated to the new (craptastic) “experience.”  How are you addressing this and getting your coders to fix this?  Completely unsat. What are your plans to compensate users for the massive amount of time they are going to spend un-screwing your mistakes?

Frequent Explorer **

Re: QuickBooks GoPayment Update: Contacting Merchant Services Team is no help at all. Quickbooks ...

 
Frequent Explorer **

Re: QuickBooks GoPayment Update: Contacting Merchant Services Team is no help at all. Quickbooks just needs to resolve this issue quickly. I have a stack of invoices that need to be marked as paid and the pile is getting higher everyday.

Your explanations on how these changes work are definitely not written for non-tech types. If you really wanted to help, you'd find a way for new credit card payments to show up in QB with the correct name. Every one that shows up in the dashboard will show the name of the last one processed. If Joe Doe paid $10 with a credit card on Thursday and on Friday five different people paid, every single one of them will show as Joe Doe. How can you say you are making it easier? Now I can't get in to change it. You need to do something to fix that.
Community Explorer **

Re: QuickBooks GoPayment Update: Contacting Merchant Services Team is no help at all. Quickbooks just needs to resolve this issue quickly. I have a stack of invoices that need to be marked as paid and the pile is getting higher everyday.

Agree. They screwed up, letting IT types who really don't understand how many businesses work, decide what is needed.  Then they can't fix it.  Not a great customer service experience.

Experienced Member

Re: QuickBooks GoPayment Update

We are going through the exact problems! This Update is terrible! We have spent HOURS and HOURS over the phone/online chats with QBO & Merchant services and we have NO solutions! Very frustrating! QB GoPayment needs to undo their update and the person or people who thought of this change need to be fired.
Active Member

Re: QB Desktop syncing with GoPayments.

We continue to have problems with syncing. Only one of our apps gives us the option to switch back to the old experience. I think QB missed the boat on this new roll-out. We have been accepting Gopayment for 3+ years and when the update happened all of my non-admin employees lost the ability to sign-in. It took me three days and 7+hrs working with customer service to be able to have them sign-in again. Not to mention the continued sync problems. During my 7+ hrs on the phone with customer service the Rep. kept telling me that he was going to look into how they would be able to assist/refund/credit/re-pay me for my time lost, only to be told at the end that there is nothing more that they can do! What kind of customer service is that! At what point does a company realize they failed and revert to the way it was before and then try again???