Hi there, gmdefilio.
Let me show you how to record refunds in QuickBooks Online.
We can use the refund receipt for the refunds. Then, we can recreate the invoice to show the correct balance. You can follow these steps:
- Go to the + New button and select the Refund receipt.
- Select the Customer and the bank you deposited the payment under the Refund From drop-down.
- Enter the details needed, then select Save and close.
You can also check these articles for more details:
Post again here if you have more questions. Stay safe!
