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Level 1

Quickbooks payment account closed and need it reopened

Hi,

I'm coming back after not using QBSE for a year, and I noticed that my QB Payments account is closed.  I tried to look online to reopen it or open a new one and have it linked to my QBSE account.  
Is there a better way to get it reactivated again?

Solved
Best answer April 02, 2020

Best Answers
Moderator

Quickbooks payment account closed and need it reopened

@bbrixon Thank you for joining community.

 

Unfortunately, if your merchant account has been closed you will need to apply for a new one.

 

To talk to a Sales agent please call 1-866-697-9600 and mention that you are signed up with Self-Employed.  You will get setup with the right payments account and we can also help you link it to your SE account.

 

Come back if you need additional help!

 

 

View solution in original post

6 Comments
Moderator

Quickbooks payment account closed and need it reopened

@bbrixon Thank you for joining community.

 

Unfortunately, if your merchant account has been closed you will need to apply for a new one.

 

To talk to a Sales agent please call 1-866-697-9600 and mention that you are signed up with Self-Employed.  You will get setup with the right payments account and we can also help you link it to your SE account.

 

Come back if you need additional help!

 

 

View solution in original post

Level 1

Quickbooks payment account closed and need it reopened

Thank you!  If that's someone on your pages, I missed it.

I'll give them a call today!

Moderator

Quickbooks payment account closed and need it reopened

@bbrixon  I'm glad I was able to help! 

 

Stay safe!

Level 1

Quickbooks payment account closed and need it reopened

I called the number and only get an automated msg and then they hang up. 

Level 1

Quickbooks payment account closed and need it reopened

I called the number and only get an automated message and no live sales agent. Please help me reopen my merchant account so that I may be able to receive payments online. 

QuickBooks Team
QuickBooks Team

Quickbooks payment account closed and need it reopened

We are always aiming to make our customers feel valued, jaeseez. 

 

I appreciate the time and effort you've spent in contacting our Merchant Support Team. I'll personally share your feedback with our Customer Support Team regarding this one. We'll be able to take action on improving our customer service. 

 

You can reach out to our Merchant Services Support Team directly on your QuickBooks Self-Employed (QBSE) account. Let me show you how:

 

  1. Click Assistant on the top menu.
  2. Tap I need help.
  3. Choose Contact a human.
  4. Select Message and agent or Get a callback to connect with us. 

For more details about contacting our support and its availability, check out these articles:

 

The Community will always have your back if you need a hand with running your business in your account. Assistance is just one click away. Have a great weekend. 

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