Receiving Customer Payments

I'd like to offer my assistance, @Corrin Tree.

With QuickBooks Online, you have a lot of ways to record the payments you've received from your customers. Oftentimes, these payments are recorded directly to the Undeposited Funds especially if you don't indicate in the Deposit To box the specific bank account where you want the payments to be deposited.

• Receive Payments from your customer
  1. Click the Plus Icon.
  2. Select Receive Payment.
  3. Choose the name of the customer who made the payment.
  4. In the Deposit To drop-down, select which bank account you want the payments to be deposited.
  5. Enter the payment details.
  6. Click Save and Close. 
• Creating a Sales Receipt
  1. Click the Plus Icon.
  2. Select Sales Receipt.
  3. Choose the name of the customer.
  4. Select which bank account you want the payments to be deposited in the Deposit To drop-down.
  5. Enter the Sales Receipt details.
  6. Click Save and Close. 

To make sure your customer's payments are recorded directly to your bank, here's how:

• Via the Bank Deposit page
  1. Go to the Plus Icon.
  2. Choose Bank Deposit.
  3. Select which Bank Account you want to make a deposit.
  4. In the Add funds to this deposit section, enter the deposit details.
  5. Click save and Close.
• Via the Banking Register
  1. Click the Accounting tab.
  2. Go to Chart of Accounts.
  3. From the Account column of the appropriate bank account, select View register (or Account history).
  4. Below the Date filter, choose Sales Receipt from the drop-down menu.
  5. From the Payee drop-down menu, select the name of the customer.
  6. In the Deposit column, enter the amount of the transaction.
  7. Click Save.

That should do it! Keep me posted on how things work on your end. I’m always here to help you manage your payment transactions.