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Level 1

Recording journal entry for Customer payments

Hi I have a client whom we were billing through insurance. Their invoices were paid but directly to the IRS instead of the company.

I need to know how to book that in my quickbooks desktop Enterprise 21.0


Recording journal entry for Customer payments

Hello, Marilynnnjay. I'd like to ensure that your books are always accurate.


With that said, it would be best to consult with your accountant so they can guide you on which account receives the debit and credit side of the transaction. This is to ensure the accuracy of your books.


You can visit our find-an-accountant website to look for certified professionals in your area.


I've added the create a journal entry in QuickBooks Desktop for Windows or Mac for the detailed guide.


Keep me posted if you have any concerns about managing your books. I'll be right here to help.

Level 1

Recording journal entry for Customer payments

Thank you. I am the bookkeeper for the company and I just needed to know how to record the journal entry on behalf of the customer to take that open balance off their account since they have been paid, but the payments were towards the business taxes.


Recording journal entry for Customer payments

Hello there, Marilynnnjay.


You may need to apply the payment correctly. To make sure you'll not miss a single detail, please consider checking this article on how you can close or create a payment to resolve the balance: Resolve A/R or A/P balances on a cash basis Balance Sheet


Afterward,  create a journal entry and use the correct accounts for this. Also, you may want to check these articles for more information about adjusting your entries:



Let me know if you have other questions. Take care always.

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