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EPANCHAM
Level 3

Sales Order box missing in Company Preference

Hi I installed QB Desktop Pro 2018, and tried to figure out how to create a sales order. Per the Help Topic Here , this is what to do to turn it on: 

 

  1. From the QuickBooks Edit menu, select Preferences.
  2. On the left pane, choose Sales & Customers then go to the Company Preferences tab.
  3. Put a check mark on the Enable Sales Order box then OK.

 

However, in my "Company Preferences", there is no such thing as "Enable Sales order" box!  :smileysad:

 

I found a screenshot online, guess maybe this is what it is supposed to be 

QB_Premier_2009_Prefs_Sales_and_Customers.jpg

 

But for me, the screen look like this: 

Screenshot.png

 

Anybody knows why it's missing? 

 

Any suggestion/advice appreciated! 

 

Regards

 

Solved
Best answer November 30, 2018

Best Answers
BettyJaneB
QuickBooks Team

Sales Order box missing in Company Preference

It's nice to have you in the Community today, @EPANCHAM

 

I appreciate the detailed information that you've given. I'm here to share some clarifications about why the Sales Order box missing in your Company Preference.

 

The option to enable the Sales Order is only available in QuickBooks versions Premier, Accountant, and Enterprise. However, if you wish to have this option, I'd suggest upgrading your QuickBooks to the higher version. To know more about the comparison of these versions, please check out this article: https://quickbooks.intuit.com/desktop/.

 

Also, to get assistance with the upgrading process, It'd be best to reach out to our Phone Representatives. They have the necessary tools to pull up your account and help you in performing the procedure.

 

To reach them: 

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select the issue or topic.
  4. Click the Green Phone button to see the support number.

This should keep you moving today, @EPANCHAM. Please let me know if you have any other questions about this concern. I'll be around to help. Have a great day!

View solution in original post

11 Comments 11
BettyJaneB
QuickBooks Team

Sales Order box missing in Company Preference

It's nice to have you in the Community today, @EPANCHAM

 

I appreciate the detailed information that you've given. I'm here to share some clarifications about why the Sales Order box missing in your Company Preference.

 

The option to enable the Sales Order is only available in QuickBooks versions Premier, Accountant, and Enterprise. However, if you wish to have this option, I'd suggest upgrading your QuickBooks to the higher version. To know more about the comparison of these versions, please check out this article: https://quickbooks.intuit.com/desktop/.

 

Also, to get assistance with the upgrading process, It'd be best to reach out to our Phone Representatives. They have the necessary tools to pull up your account and help you in performing the procedure.

 

To reach them: 

  1. In your browser, navigate to https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose QuickBooks Desktop.
  3. Select the issue or topic.
  4. Click the Green Phone button to see the support number.

This should keep you moving today, @EPANCHAM. Please let me know if you have any other questions about this concern. I'll be around to help. Have a great day!

EPANCHAM
Level 3

Sales Order box missing in Company Preference

Ahhh, I thought the name "Pro" means having everything...  :smileyfrustrated: mea culpa... 

 

Anyway, thanks for the answer!

HabitsSmokeShop
Level 1

Sales Order box missing in Company Preference

Hi there, not sure what you are using sales orders for but from what I have read in other post is that a sales order is a non-posting reminder of an upcoming sales. So if you have a sale and have received payment in-full, like an online order, then create a sales receipt. If you have a sale that is waiting for payment, the sale can be invoiced. Hope this helps.

qbteachmt
Level 15

Sales Order box missing in Company Preference

You use Sales Orders to track that a customer has placed an order with you; they allow you to include the order in inventory reporting and availability reporting, for inventory management and delivery dates. This is Not the sale, but a tracking tool, similar to Estimates but more functional. It has nothing to do with sales receipt or invoice, because it is Planning and Tracking preliminary to the actual sale, which might be months later. And Sales Oders allow you to track Partial order fulfillment to the customers; from QB Desktop PC Retail and from Wholesale/Manufacturing, you can partially fulfill orders and track customer backorders. This also allows you to use the Sales Fulfillment Worksheet, which is a screen that shows all open orders by name and item, and the current status if the SO items are inventory, for you to selectively fulfill all in one session.

DontLineUserNames
Level 1

Sales Order box missing in Company Preference

Very sad that this information was not provided on the comparison chart on the back of the PRO package I purchased. It really makes you wonder why Intuit left this off of the professional version, as it is a very basic function for tracking pending sales. Expensive upgrade just to acquire this basic function.

JonpriL
Moderator

Sales Order box missing in Company Preference

Hi @DontLineUserNames,

 

Thank you for sharing your thoughts about the current content of Sales Orders in QuickBooks Desktop Pro.

 

But don't worry, I'll pass along your request to our product developers. This way, they'll know or your sentiments and your request for the Sales Order feature in QuickBooks Desktop Pro.

 

In addition, you can visit our QuickBooks Resource Center so you'll be updated with all the new features released in our software.

 

In case you need some tips and related articles for future use, you can check our QuickBooks Desktop Help Articles page for resources.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'll be always around ready to help.

Q2S
Level 1

Sales Order box missing in Company Preference

I'm a small service based provider with less than $50,000 in annual sales.  I can not justify the expense of the software upgrade for a single user - myself - But I am greatly in need of the Sales Order functions found in those premium versions.    Are there any plans to add this feature to the Pro versions of the QB software?

AileneA
QuickBooks Team

Sales Order box missing in Company Preference

Hello, @Q2S

 

Our Product Developer’s still discussing to work this feature in the future.

 

The voice of our customers is more important. So every added feature was developed and implemented by our engineers to provide customers necessities that fit everyone’s business. 

 

Rest assured, our developer's team is working hard to develop the best features to fit the needs of our customers.  

 

In the meantime, you can visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features. Here's the link: The QuickBooks Blog.    

 

Please know that the Community is always here to help you out to make you and your business easy and functional. Take care!

Johnsmyname
Level 1

Sales Order box missing in Company Preference

PLEASE ADD THIS FEATURE TO PRO, IT'S VERY BASIC!!!

2019pro-no sales order
Level 1

Sales Order box missing in Company Preference

i'm having the same issue, did u get it solved?  or u just changed to diff version

JoesemM
Moderator

Sales Order box missing in Company Preference

Hi, @2019pro-no sales order. Allow me to join the thread and clarify things out. 

 

The Sales Order column is still available in QuickBooks versions Premier, Accountant, and Enterprise. We're unable to provide the exact turnaround time as to when this feature will be added to the program design.

 

While the option is not yet available, I'd highly suggest letting our product developers know about your request by sending feedback. I'll show you how.

 

To send feedback in QuickBooks Desktop (QBDT), Here's how:

 

  1. Go to the Help menu at the top.
  2. Select Send Feedback Online.
  3. Click Product Suggestion.
  4. Choose a feedback type and product area on the QuickBooks Feedback window. 
  5. Enter your suggestion or feedback, name, and email address (optional).
  6. Once done, click on the Send Feedback button.

 

In case you want to upgrade your QuickBooks to higher version, you can check out our comparison chart for QuickBooks Desktop: Plans and Pricing QBDT.

 

Also, to learn more about several features to help automate and streamline your daily accounting tasks using QBDT 2022, I'd recommend checking out this article: What’s new in QuickBooks Desktop 2022.

 

If you have any other QuickBooks questions, let me know by adding a comment below. I'm just a post away to help. Have a good one!

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