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Level 2

Sending invoices through email

All of my contacts have email addresses in the email field, however, when I go to send an invoice the email address field is empty.  Do I have to add the email addresses again each time I want to email an invoice?  If so, what is the point of having an email address field in the contact?




1 Comment 1
QuickBooks Team

Sending invoices through email

Thanks for reaching out to us, @agutierrez.


We currently have an on-going issue about email address showing empty even if there are already data added on the contacts. Rest assured that our engineers are diligently working on a fix. For now, you'll have to manually enter the email address on the field.


To ensure you're in the loop about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company to the list of affected users and provide this number for easy tracking: INV-15606.


Here's how to contact our customer support:

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.

Also, you can always visit our Help Articles page to learn more "How do I" steps In QuickBooks Online.


Please let me know how this goes and if you need any assistance. I’m always here to help. Have a good one!

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