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Join nowIn February we upgraded our QuickBooks to Pro 2021 and was charged the appropriate fee. One week later, we get charged again for the same download. Cannot find customer support anywhere.
Solved! Go to Solution.
I've got your back, @LDays.
Let's check your QuickBooks Desktop subscriptions and services on your Customer Account Maintenance Portal (CAMPs) to see the cause of the charge you received. Here's how:
For your reference, please see this article: Manage your QuickBooks Desktop subscriptions and services.
Then, to further verify the other charges on your account, I recommend reaching out to our phone support team. They use specific tools to pull up your account in a secure place and give the charge details. If you can't connect with them using the Help icon, you can follow these steps:
Here's a helpful page where you can browse articles that can guide you with your QBO tasks. To get started head to our QBDT Help articles at this link.
Let me know this goes and post a reply below if you need further assistance about managing your QuickBooks account. I'm always here to help. Have a good one.
I've got your back, @LDays.
Let's check your QuickBooks Desktop subscriptions and services on your Customer Account Maintenance Portal (CAMPs) to see the cause of the charge you received. Here's how:
For your reference, please see this article: Manage your QuickBooks Desktop subscriptions and services.
Then, to further verify the other charges on your account, I recommend reaching out to our phone support team. They use specific tools to pull up your account in a secure place and give the charge details. If you can't connect with them using the Help icon, you can follow these steps:
Here's a helpful page where you can browse articles that can guide you with your QBO tasks. To get started head to our QBDT Help articles at this link.
Let me know this goes and post a reply below if you need further assistance about managing your QuickBooks account. I'm always here to help. Have a good one.
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