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Level 1

When I go to payments service center, it says Pricing details can not be fetched because bundle id is incorrect. Credit card payments are not being deposited in account

 
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QuickBooks Team

Re: When I go to payments service center, it says Pricing details can not be fetched because bund...

Hi there, @stagetechs.

 

Let's get you to the right support team who handles fetching error in QuickBooks.

 

Since this error relates to API integration, I recommend seeking help from our other Intuit forum called the Intuit Developer Forum. It's a place where you can ask help about programming and get help from a number of programmers, developers and experienced users like you.

 

Feel free to leave a comment below if you have any questions about QuickBooks.

Level 1

Re: When I go to payments service center, it says Pricing details can not be fetched because bund...

I'm not using QB online... using Desktop

Level 1

Re: When I go to payments service center, it says Pricing details can not be fetched because bund...

I'm not using QB online... using Desktop Pro

QuickBooks Team

Re: When I go to payments service center, it says Pricing details can not be fetched because bund...

Thanks for the update, @stagetechs.


The Intuit Developer Forum isn’t only for QuickBooks Online, it supports our Desktop and Intuit Payments as well. 


Here’s a direct link where you can ask help with issues related to API integration: https://help.developer.intuit.com/s/. From there, click Intuit Payments or QuickBooks Desktop, then hit the Ask a Question button.  

 

Developer 1.PNG Developer 2.PNG


I want to know how this goes and if there’s anything else you need. I’m here to keep helping. Have an awesome day!
 

Level 1

Re: When I go to payments service center, it says Pricing details can not be fetched because bund...

So a new development - QB has suddenly let me select my business on the payment services screen in my intuit account however it still says the bundle ID thing but gives me a copy link to access my merchant account.  When i paste that link in the browser though, it comes up with a test account with all intuit information - none of my account information. Picture attached

 

Level 1

Re: When I go to payments service center, it says Pricing details can not be fetched because bund...

Update: QBD has now given me option to choose my business on the payment services page but pop up only gives copy link to access merchant account.  I clicked the link and it goes to a test account with intuit info on it... nothing of mine. I have attached an image.

 

QuickBooks Team

Re: When I go to payments service center, it says Pricing details can not be fetched because bund...

Thanks for keeping us updated, stagetechs.

 

I appreciate your for sharing such detailed information. 

 

To investigate this further, I recommend contacting our Merchant Support Team. They have tools that can pull up your account in a secure environment so they can take a closer look at the issue. 

 

Here's how you can reach them: QuickBooks Merchant Support Team.

 

If you have a reference number, I'd also suggest keeping it handy so there isn't a need to re-explain the situation.

 

If there's anything else that I can help you with, please let me know in the comment section below. I'll be always around ready to help.

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