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Level 2

Why don’t you place a hold on payments during the already long wait time instead of the day of the deposit so it takes longer?

I have a couple questions: FIRST why when my payment is going to be deposited like that day do you delay the payment, when you’ve had 7 days to do so. Why wait until it’s about to be deposited then put a hold on it then send me emails that explain what’s needed so it stalls my payment for even longer? Why can’t this be done during the 5-7 day time frame? SECOND why when I bring up that your not following NACHA rules does my payment ability suddenly get disabled so I’m no longer able to take payments? THIRD I was told that y’all can hold payments for 210 days because that’s how long a customer has to dispute it or stop it.. WRONG! Banks only allow 30 days on check payments to be stopped, but usually after the check is settled (3-5 business days) they will not allow a stop payment. CC are a different story but I’m talking check payments (ach) FOURTH why does it take 7-10 business days for me to receive a payment? Checks or ach payments can be deposited next day with any other business I’ve dealt with. FIFTH why are my deposits still on hold I’ve submitted the requested documents and the funds have been taken from My customer and cleared on his end so where is my payments. Is this something I need to talk with my lawyer about because I feel like my rights are being taken from me and that your holding my payments illegally. Some answers would be great as I don’t seem to get any from calling in. They all beat around the bush and don’t tell me the truth. So if someone HONEST could answer that’d be great

7 Comments
QuickBooks Team

Re: Why don’t you place a hold on payments during the already long wait time instead of the day o...

Hi Jessiew3st,

 

I've seen your post on this thread: https://quickbooks.intuit.com/community/Reports-and-accounting/Why-do-payments-take-so-long-to-get-d... and my colleague RCV shared some information about your concern with QuickBooks Payments.

 

You'll be hearing from us soon. Just keep an eye out on your posts to receive updates. Thanks. 

 

Level 2

Re: Why don’t you place a hold on payments during the already long wait time instead of the day o...

Your colleague gave me a general answer followed with some articles, I’ve read through your help articles and I already understand everything he sent me. It did not answer my specific question at all it was a general customer service answer that y’all give everyone I see. And I had 5 questions.. none answered still. So id like some answers to MY specific questions rather than your default general customer service answers you tell every customer 

QuickBooks Team

Re: Why don’t you place a hold on payments during the already long wait time instead of the day o...

Thanks for reaching back out, @Jessiew3st.

 

I want to ensure that your payments concern gets taken care of. Let me point you over in the right direction who can provide clarifications with this matter.

 

In situations like this, It'd be best to reach out directly to our Merchant Services Department. This team is the best resource for such inquiries as they are able to pull up your account securely while the Community is a public forum. Once they gathered your information, they'll discuss with you further the reason why your customer's payments are on hold.

 

Additionally, here are some references that you can check out about handling payment holds in QuickBooks for your future use:

Please know that I'm just a reply away if you have any other questions about concerning payments. I'm always ready to help. Take care!

Level 2

Re: Why don’t you place a hold on payments during the already long wait time instead of the day o...

 
Level 2

Re: Why don’t you place a hold on payments during the already long wait time instead of the day o...

@BettyJaneB 

i have been in contact with merchant services. A numerous time in fact. And they say they’ll get back to me and nothing. 

 

As for my questions you did not even attempt to answer any of my concerns. I’m at the point where I’m just going to give my lawyer a call and have him take care of this. My customer paid me. The money has been subtracted from his account, it’s been cleared. So where is my payment? I submitted the documentation. I’ve followed through on my end so now it’s time for y’all to follow through on yours. It’s been 10 days this is ridiculous! The funds have cleared my customer is good so I need my money now. 

Highlighted
Level 2

Re: Why don’t you place a hold on payments during the already long wait time instead of the day o...

@RenjolynC  Still no answers just given links to articles. I’ve read the articles suggested. I am looking for a directly answered to my specific situation answer because the articles don’t touch what I’ve asked

QuickBooks Team

Re: Why don’t you place a hold on payments during the already long wait time instead of the day o...

Hello there, @Jessiew3st

 

We know that delayed payments are tough, but we need to make sure to protect the interests of all parties involved in payment processing. I would have done the same if my customer payments aren't processed on the expected timeline. 

 

Despite of the long delay, we are still willing to help you settle this in the Community space. As much as I love to help provide the correct answers to your five questions, I'm unable to do so. This process requires us to securely pull up your account. We'll need to further review your data to keep you and your customers safe. 

 

At this point, I would personally recommend getting back in touch with our QuickBooks Payments Customer Support Team. You can provide the case number to them so they can read through the notes.

 

Stay in touch with me how it goes after contacting our support team, @Jessiew3st

 

If you have other concerns that you want us to take note of, please let me know. I'm always here to help. 

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