How do i get my call escalated for a realm resync so my online store with Big Commerce can once again process credit cards now that you are not answering calls for support with COVID-19 occurring?
Thanks for writing in. I'm sorry to hear that you weren't able to get through. Due to the growing impact of COVID-19, we are currently limited on support available. The phone lines are currently advising of how to chat into support in the event the support team you are trying to reach is unavailable.
In terms of syncing with BigCommerce, however, that connection is handled directly through BigCommerce themselves. They did provide us with a link for managing the connection which may be of help:
If you don't find that link helpful, I would suggest reaching out to their support team so they can assist you with this.
the link sent was worthless, has absolutely no related information on my topic.
I just keep getting referred back and forth to another party, and another party, no one seem responsible, its always the other organizations responsibility! I do not know if this is resolved or just patched until the next disconnect of my merchant account from my Big Commerce web page.
Good morning, @jiforegolf,
I'm sorry to hear that link wasn't helpful; that was provided to us directly by BigCommerce. Unfortunately, when it comes to third-party connections with QuickBooks or Intuit, it is the third-party's responsibility to ensure that the connection is happening as it should.
Did you ever get a legit answer or figure out what to do? My BigCommerce store isn't taking credit card orders, either. I can't disconnect it and reconnect it like I did in January. I'm losing sales.
I'm sorry to hear you're having issues with the connection with BigCommerce. I found this link for connecting the Intuit Merchant Account to BigCommerce, it may be that the connection needs to be re-done:
If that doesn't help, I would suggest reaching out to BigCommerce directly; they would have to assist with making sure the connection is working properly.