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beverlybrown137
Level 1

Rec'd transmission on payment of credit card. QB posted to a new account instead of to the card already on books. How do I correct?

this info was not at all helpful
1 Comment 1
MaryLurleenM
Moderator

Rec'd transmission on payment of credit card. QB posted to a new account instead of to the card already on books. How do I correct?

We can change the account it was posted to, beverlybrown137.

 

Here's how: 

  1. On the left panel, choose Transactions.
  2. Select Chart of Accounts.
  3. Choose the wrong account, and click View register.
  4. Select the payment in question, and click Edit.
  5. Change the posting account, and click Save and close.
  6. After, Click Yes to confirm.

If it's the actual payment that is recorded incorrectly to the bank account, I suggest contacting our merchant services team. They can further check your account to verify why the payment posted on the wrong account.

 

Let me know if you need further assistance, I'll be more than willing to help you.

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