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receive customer payment from 2017

I am trying to clean up qb for a very small company that I just started working for and some payments were just deposited in bank and not received into qb so customer still shows a balance due. Some of these are from 2017. Not sure how they were paid - check, cash or cc. Since I can't really receive the payment how do I correctly zero their account ?

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Best answer 2 weeks ago

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QuickBooks Team

Re: receive customer payment from 2017

Hello there, @kkggoodair,

 

Let's record those payments in QuickBooks Desktop to zero out open balances on the customer's account.

 

Please follow the steps listed below for your guidance.

  1. Go to the Customers menu, then select Receive Payments.
  2. On the Received From drop-down list, choose the customer’s name, then enter the Amount.
  3. Make sure the date is correct.
  4. (Optional) Enter the Reference or Check #.
  5. Select the Invoice(s) to be paid by putting a checkmark next to the invoice.
  6. Enter a memo (optional).
  7. Click Save & Close.

Upon sharing this, I still recommend consulting with your accountant first. He/She might have specific instructions on how to properly record those payments. This is to ensure we don't mess up your closed books in the previous years.

 

I've also added this article: Record and make Bank Deposits for additional information. This page provides another method of recording payments in QuickBooks. 

 

Fill me in if there's anything else you need by leaving a comment below and I'll get back to you.

1 Comment
QuickBooks Team

Re: receive customer payment from 2017

Hello there, @kkggoodair,

 

Let's record those payments in QuickBooks Desktop to zero out open balances on the customer's account.

 

Please follow the steps listed below for your guidance.

  1. Go to the Customers menu, then select Receive Payments.
  2. On the Received From drop-down list, choose the customer’s name, then enter the Amount.
  3. Make sure the date is correct.
  4. (Optional) Enter the Reference or Check #.
  5. Select the Invoice(s) to be paid by putting a checkmark next to the invoice.
  6. Enter a memo (optional).
  7. Click Save & Close.

Upon sharing this, I still recommend consulting with your accountant first. He/She might have specific instructions on how to properly record those payments. This is to ensure we don't mess up your closed books in the previous years.

 

I've also added this article: Record and make Bank Deposits for additional information. This page provides another method of recording payments in QuickBooks. 

 

Fill me in if there's anything else you need by leaving a comment below and I'll get back to you.