When customers pay their invoices via email they have the option to pay using their debit card, credit card or by bank transfer. Their payment goes directly into the bank account that we have saved in our settings. However, when we look at the register in Quickbooks, instead of being recorded in the correct bank account, it is listed under "Undeposited Funds", and then we have to manually move it to the correct chart of accounts. We don't want to have to do this. Why is it going into Undeposited Funds, when are settings are not that? Please advise on what to do.
With QuickBooks Online, you have a lot of ways to record the payments you've received from your customers. Oftentimes, these payments are recorded directly to the Undeposited Funds especially if you don't indicate in the Deposit To box the specific bank account where you want the payments to be deposited.