Hi Evie55,
Hope you're having a great day so far! I'm happy to share some points to guide you through fixing your records and reconciliation.
As a rule of thumb, you only need to record the transactions you see on your bank statement and delete those that are not in it.
Let's start with your rent which shows as a deposit and a credit. If you mean it is recorded as a cash-in (deposit) and a cash-out (credit) at the same time, you only need to keep one based on what's on your statement.
As for the reconciled but deleted payment, you can simply recreate it by making a check or an expense transaction. Then, go to your bank register, find that transaction, and mark as reconciled.
- Click the Gear icon and choose Chart of Accounts.
- Click View register and look for the recreated transactions.
- Under the Reconcile (✓) column, click on the blank until it shows an R (reconciled) mark.
- Click Save and select Yes to confirm the action.
As for correcting the category of the rent transaction, simply click it in your bank register and select the right category for it.
I just want to say that QuickBooks is your virtual accounting software. Please don't hesitate to correct or make changes to your transactions. As long as, you got a copy of the real ones like your bank statement, bills, invoices, etc., you'll be fine. You can also contact our QBO Support and request a screen-sharing session so one of our agents can watch you make changes to your records. I just want you to feel confident with making corrections.
Lastly, I'd like to include this article for your additional reference: Fix issues for accounts you've reconciled in the past in QuickBooks Online.
You're free to go back to this thread if you have any other questions. We'll be happy to continue assisting you.
