cancel
Showing results for 
Search instead for 
Did you mean: 
elizanndem
Level 2

Reconciling bank account is causing negative Accounts Receivable

We've invoiced customers and then subsequently marked those invoices as paid. Now I'm reconciling the bank account. I thought that I would be able to "match" the transaction from the banking screen. But no such luck, it's only showing invoices with open balances. If I add the transaction anyway, I'm either creating a negative A/R or I'll affect income. I don't understand why the deposit didn't take place when the invoice was marked as paid.  How can I fix this? 

Solved
Best answer December 11, 2019

Best Answers
MikiD
QuickBooks Team

Reconciling bank account is causing negative Accounts Receivable

When reconciling, the transactions you’ll see are the ones posted in your register, elizanndem.


Since you’re not seeing those invoice payments, it’s possible that they were posted to the wrong bank. You can double check this by reviewing the details of each invoice involved. Here’s how:

 

  1. Go to Sales from the left menu and select the Invoices tab. 
  2. From the list, open the invoice involved and click the 1 payment made link under PAID at the upper right corner.   

        3. Click the Date link. 

       4. Review the bank selected under the Deposit to. 

 

If its not the right one, change it to the correct bank account. by doing this, the payment will post on the register and will match the transaction in your bank screen. 

 

Though, if this is not the case, you can check this article for additional steps of fixing issues when reconciling. 

 

Notify us by posting a question again if there's anything else you need. 

 

View solution in original post

1 Comment 1
MikiD
QuickBooks Team

Reconciling bank account is causing negative Accounts Receivable

When reconciling, the transactions you’ll see are the ones posted in your register, elizanndem.


Since you’re not seeing those invoice payments, it’s possible that they were posted to the wrong bank. You can double check this by reviewing the details of each invoice involved. Here’s how:

 

  1. Go to Sales from the left menu and select the Invoices tab. 
  2. From the list, open the invoice involved and click the 1 payment made link under PAID at the upper right corner.   

        3. Click the Date link. 

       4. Review the bank selected under the Deposit to. 

 

If its not the right one, change it to the correct bank account. by doing this, the payment will post on the register and will match the transaction in your bank screen. 

 

Though, if this is not the case, you can check this article for additional steps of fixing issues when reconciling. 

 

Notify us by posting a question again if there's anything else you need. 

 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up