Thanks for dropping by, unfortunately, yes, you will need to obtain their credit card information in order to create recurring invoices. The information is needed to properly bill them. To set up the recurring invoices from your Desktop product follow these steps.
If you have any other questions or concerns, feel free to post here at any time. Thank you and have a nice evening.
Hello there, CowRooster.
When setting up a recurring credit card payment, we ensure that your customers approve in obtaining their information and have them sign the authorization form before setting it up. I'll surely take note of this suggestion of being able to process payments without you entering the customer's credit card information.
If you're referring to canceling a recurring payment, you have the option to either Delete or Suspend it. To remove a record entirely, delete it. On the other hand, you can suspend the subscription for that month and resume it when needed.
Check out these article for more details on how to manage recurring payments:
I'm just here if you need more help. You take care always and have a great day!
I understand you need to have the end customer's authorization, that's not my issue. It would be far more secure and beneficial for them to enter the details privately (private from me and other sellers). Not to mention the risks of emails, text or other ways communication can get hacked or corrupted.
I would never send my credit card to someone, and I don't expect my customers to do so for me.
It is the only way. The customer fills out the form so you can process and get their okay to process. I use a program called Liscio so I can securely communicate with my clients. Then I store that form there for compliance.
It most certainly is NOT the only way. Other payment processors have the end user enter their credit card info, then accept the recurring payment. Do you honestly email your credit card info to all the places you subscribe to? Internet, water, power, etc all allow me to enter my payment info and they never touch it.
Here is some more information on why storing customer credit card info is a terrible idea, and if not done properly is a breach of PCI. https://www.creditcards.com/credit-card-news/small-business-solutions-storing-customer-card-data/ & https://tidalcommerce.com/learn/storing-credit-card-information
I was referring to the inability of my clients to cancel a subscription on their own - not to mention change a credit card, etc without contacting me. Not only do I not want to be bothered with that (which is why I am setting up automatic payments), but it's more chances for their private info to be breached.
I think I have the same question. I would like to automatically generate and send my customers invoices monthly rather than having to go in and enter these manually. My customers often pay by check, so no credit card information is stored. Is this really not possible without getting credit card info from them?
Hello there, jbdennison.
Thanks for sharing a response to this post.
Currently, the option to send and receive payments automatically in QuickBooks Desktop is through credit card. Thus, we would still need the credit card details of the customers since we're unable to use check as the payment method for recurring payments.
Also, to make sure you get your customer's approval, you can let them sign the authorization form before you set up a recurring payment.
Here are the links for more tips and information about your concern:
You can also check the payments website for offers in payment processing and card readers for small businesses.
Feel free to post your questions in the Community. I'll be here to answer them. Have a nice week!
But you still have to ask the customer for the credit card information, correct? They cannot enter that themselves via a secure link? I don't want to have to handle, see, or be responsible for my client's credit card info in any way.
Thanks for getting back to this thread, @CowRooster.
Yes, you'll have to ask for your customer's credit card information for you to set up their account.
However, you'll have to ensure approval from your customers and have them sign the authorization form before setting up the recurring payment.
Here are some of the details you'll need to get from them.
For more details about this process, you can check out this article: How to create a recurring credit card payment.
You can also check out this article for the frequently asked questions for recurring payments in QuickBooks Desktop.
Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.