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CowRooster
Level 1

Recurring Invoices

Is asking my clients to give me their private credit card information really the only way to setup recurring payments?  Having a secure payment portal is part of the reason I use Quickbooks in the first place.

13 Comments
Nick_M
QuickBooks Team

Recurring Invoices

Hi CowRooster. 

 

Thanks for dropping by, unfortunately, yes, you will need to obtain their credit card information in order to create recurring invoices. The information is needed to properly bill them. To set up the recurring invoices from your Desktop product follow these steps. 

  1. Go to Customers, then select Credit Card Processing Activities.
  2. Select Set Up Recurring Payments.
  3. Find the name of your customer on the search field. If it's a new customer, select Add New.
  4. Under Invoice Type
    1. If you want an invoice and payment, select Itemized List, then fill out the fields.
    2. If you want a sales receipt, select Amount Only, then enter the amount.
  5. Fill out the fields under Payment Method, then select Next.
  6. Verify all info and terms of the payment setup matches with the signed authorization form, then select Submit to save or Edit if you need to make changes.

Note:

  • If you update your customers info, make sure to close and re-open your QuickBooks to sync data with our system. Recurring charges usually occur at midnight of the transaction date and may take up to a few hours to sync.
  • Check out the frequently asked questions for recurring payments in QuickBooks Desktop.

If you have any other questions or concerns, feel free to post here at any time. Thank you and have a nice evening. 

CowRooster
Level 1

Recurring Invoices

Oh boy. Are there any plans to improve that in the future? That's an incredible violation of our customer's financial privacy. Plus it doesn't give them a way to cancel.

Catherine_B
QuickBooks Team

Recurring Invoices

Hello there, CowRooster.

 

When setting up a recurring credit card payment, we ensure that your customers approve in obtaining their information and have them sign the authorization form before setting it up. I'll surely take note of this suggestion of being able to process payments without you entering the customer's credit card information. 

 

If you're referring to canceling a recurring payment, you have the option to either Delete or Suspend it. To remove a record entirely, delete it. On the other hand, you can suspend the subscription for that month and resume it when needed. 

 

Check out these article for more details on how to manage recurring payments:

I'm just here if you need more help. You take care always and have a great day!

CowRooster
Level 1

Recurring Invoices

I understand you need to have the end customer's authorization, that's not my issue. It would be far more secure and beneficial for them to enter the details privately (private from me and other sellers). Not to mention the risks of emails, text or other ways communication can get hacked or corrupted.

 

I would never send my credit card to someone, and I don't expect my customers to do so for me.

lynda
Community Champion

Recurring Invoices

It is the only way. The customer fills out the form so you can process and get their okay to process.  I use a program called Liscio so I can securely communicate with my clients.  Then I store that form there for compliance.

 

Lynda

CowRooster
Level 1

Recurring Invoices

It most certainly is NOT the only way.  Other payment processors have the end user enter their credit card info, then accept the recurring payment. Do you honestly email your credit card info to all the places you subscribe to? Internet, water, power, etc all allow me to enter my payment info and they never touch it.

CowRooster
Level 1

Recurring Invoices

Here is some more information on why storing customer credit card info is a terrible idea, and if not done properly is a breach of PCI. https://www.creditcards.com/credit-card-news/small-business-solutions-storing-customer-card-data/ & https://tidalcommerce.com/learn/storing-credit-card-information

CowRooster
Level 1

Recurring Invoices

I was referring to the inability of my clients to cancel a subscription on their own - not to mention change a credit card, etc without contacting me. Not only do I not want to be bothered with that (which is why I am setting up automatic payments), but it's more chances for their private info to be breached.

jbdennison
Level 1

Recurring Invoices

I think I have the same question.  I would like to automatically generate and send my customers invoices monthly rather than having to go in and enter these manually.  My customers often pay by check, so no credit card information is stored.  Is this really not possible without getting credit card info from them?

Archie_B
QuickBooks Team

Recurring Invoices

Hello there, jbdennison.

 

Thanks for sharing a response to this post.

 

Currently, the option to send and receive payments automatically in QuickBooks Desktop is through credit card. Thus, we would still need the credit card details of the customers since we're unable to use check as the payment method for recurring payments.

Also, to make sure you get your customer's approval, you can let them sign the authorization form before you set up a recurring payment.

 

Here are the links for more tips and information about your concern:

You can also check the payments website for offers in payment processing and card readers for small businesses.


Feel free to post your questions in the Community. I'll be here to answer them. Have a nice week!

CowRooster
Level 1

Recurring Invoices

But you still have to ask the customer for the credit card information, correct? They cannot enter that themselves via a secure link? I don't want to have to handle, see, or be responsible for my client's credit card info in any way.

ReymondO
QuickBooks Team

Recurring Invoices

Thanks for getting back to this thread, @CowRooster.

 

Yes, you'll have to ask for your customer's credit card information for you to set up their account. 

 

However, you'll have to ensure approval from your customers and have them sign the authorization form before setting up the recurring payment. 

Here are some of the details you'll need to get from them.

 

  • Customer contact information
  • Address
  • Credit card number
  • Card expiration date
  • Cardholder name and billing address

 

For more details about this process, you can check out this article: How to create a recurring credit card payment.

 

You can also check out this article for the frequently asked questions for recurring payments in QuickBooks Desktop.

 

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

CowRooster
Level 1

Recurring Invoices

Thank, that's still a deal breaker for me then.

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