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Kids N Clay Studio
Level 1

Recurring Payment Fees

Hi there,

 

I was wondering why the fees associated with recurring payments are higher and listed as "card not present".  If I go through all the trouble of having clients acknowledge and sign a form approving auto payment...  why is it still charged and handled as if it were possibly a stolen card, thus incurring higher fees?  

 

Is there not a way to confirm that the customer has allowed this charge, lowering the liability for QBO and charging the same fee as a "card present" transaction?  

 

Thanks

1 Comment
JenoP
QuickBooks Team

Recurring Payment Fees

Hi there, Kids N Clay Studio

 

Because recurring transactions are not swiped, they will be processed as Non-Qualified or Mid-Qualified rates. This is why recurring payments are charged a little higher than regular transactions. 

 

Please see these QuickBooks Payments articles for more details: 

 

I would recommend calling our Merchant Services Department so they can review the authorization and check if there's a way to change the rate.

 

Please go to this link and scroll down to the QuickBooks Payments support section: https://quickbooks.intuit.com/community/Payments/QuickBooks-merchant-services-or-QuickBooks-Online-s....

 

Let me know if you have other questions so I can get back here and help you again.

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