Recurring Payment Fees

Kids N Clay Studio · ‎January 29, 2019

Hi there,

I was wondering why the fees associated with recurring payments are higher and listed as "card not present". If I go through all the trouble of having clients acknowledge and sign a form approving auto payment... why is it still charged and handled as if it were possibly a stolen card, thus incurring higher fees?

Is there not a way to confirm that the customer has allowed this charge, lowering the liability for QBO and charging the same fee as a "card present" transaction?

Thanks

JenoP · ‎January 29, 2019

Hi there, Kids N Clay Studio.

Because recurring transactions are not swiped, they will be processed as Non-Qualified or Mid-Qualified rates. This is why recurring payments are charged a little higher than regular transactions.

Please see these QuickBooks Payments articles for more details:

I would recommend calling our Merchant Services Department so they can review the authorization and check if there's a way to change the rate.

Please go to this link and scroll down to the QuickBooks Payments support section: https://quickbooks.intuit.com/community/Payments/QuickBooks-merchant-services-or-QuickBooks-Online-s....

Let me know if you have other questions so I can get back here and help you again.

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