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Level 1

Refund for “disputed charge”

Has anyone run into a disputed charge that a) wasn’t disputed b) never returned to my account. Now Quickbooks says it has no record of it.?

1 Comment 1
QuickBooks Team

Refund for “disputed charge”

Hi there, @Khor.


Thanks for entrusting this concern with us. I have some information about disputed charge for online payments.


A disputed charge, also known as chargeback is recorded automatically on your Merchant Services Center. Our system will check for credits issued when a chargeback comes in, but on occasion, it will not be picked up automatically.


If this statement "wasn't disputed' means the bank issued a chargeback and not by your customer, the cardholder's account may have recognized an unauthorized charges, or a potential fraud. This maybe because the cardholder place a certain amount to be withdrawn from his account. Please verify this information from your customer.


Additionally, once a merchant responds with a documentation of the chargeback, it can take up to 90 days to complete the refund cycle. It can sometimes take additional time for the following reasons:

  • The case is to be reviewed and processed.
  • Fraud/unauthorized charges.
  • Recourse to challenge.

I'm leaving you this article for more insights on this matter:


That should provide you information about disputed charge. Keep me posted on this and if there's anything else you need help with QuickBooks, don't hesitate to post again here in the Community. I'll be around to help. Have a good day!

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