cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Active Member

Refund Receipt

I keep getting an error message when trying to process credit cards in the refund receipts. I have updated the credit cards for both customers but keep getting an error:

 

This transaction didn’t go through
The charge was declined because the amount was invalid.
Please try again. If the problem persists, please contact us.
2 Comments
Senior Explorer *

Re: Refund Receipt

Do you do a lot of refund receipts? If yes, then you'll want to find a better fix than what I am going to offer, which is just a workaround. 

 

What I would do is process your refund receipt as a check or cash transaction from undeposited funds. Then go into your merchant service account and do the actual refund there. 

 

You can't deposit a negative amount on the deposit screen. In order to move that transaction into your checking account, which is where your merchant services income went when you originally made the sale, you'll need to do a journal entry. Debit the amount from Undeposited Funds, then credit the same amount on the next line to checking, then save.

 

When your bank feed downoads the refund, you will be able to match it to your refund receipt. If you get a fee refund or charge that downloads, just "add" the transaction if it doesn't do it automatically. 

Senior Explorer *

Re: Refund Receipt

Do you do a lot of refund receipts? If yes, then you'll want to find a better fix than what I am going to offer, which is just a workaround. 

 

What I would do is process your refund receipt as a check or cash transaction from undeposited funds. Then go into your merchant service account and do the actual refund there. 

 

You can't deposit a negative amount on the deposit screen. In order to move that transaction into your checking account, which is where your merchant services income went when you originally made the sale, you'll need to do a journal entry. Debit the amount from Undeposited Funds, then credit the same amount on the next line to Checking, then save. (see note below)

 

When your bank feed downloads the refund, you will be able to match it to your refund receipt. If you get a fee refund or charge that downloads, just "add" the transaction if it doesn't do it automatically. 

 

Note: The above procedure is based on using Intuit Merchant Services, which deals with fees as a separate transaction. Intuit Merchant Services does not batch transactions; each one is dealt with separately, so using the journal entry is the only way to move the amount from undeposited funds to checking.