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Level 1

Refund Receipt

I just watched the QBO tutorial video on how to issue a refund to a customer.  I entered a refund receipt and the refund amount was deducted from the bank register but there is still a credit balance on the customer's A/R.  I'd like to utilize the refund receipt option since I have sales tax that needs to be backed out of the liability when a refund is issued.  The refund receipt makes this easier than issuing a check and calculating it manually.

1 Comment 1

Refund Receipt

You'll want to match these transactions, amy10.


Here's how:

  1. Click Banking on the left pane, then select Banking.
  2. Locate the transaction, click Match under ACTION.

This will offset the credit balance on the customer's A/R. If you're unable to match the transaction, you can follow the instructions under Find matching transactions in this article:Add and Match Downloaded Banking Transactions.


Check out these article for future reference:

I'll be around if you need further assistance.

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