Refund to customer recorded twice, but not run twice??
I have two separate, but similar issues. We'll start with customer A. A was issued a refund of $19.80. His balance should be zero. Instead it's $-19.80. There is both a credit memo & the credit card refund posting. I don't care for credit memos for this exact reason, but it was a sales tax refund so I had to issue it to make my sales tax payable come out right. What am I missing? If you go into the credit memo, it states that the refund has been issued.
Now Customer B. Customer B was overpaid on an invoice & I issued her a credit card refund. Now, it's gone. This was done a month ago, it was processed, she has her money. But as far as QB goes, I have no record of the refund & my QB shows that she's overpaid with a negative balance when her balance should be zero. Customer B's refund was done with a merchant service rep. Anyone have any advice? I'm really not looking forward to being on the phone for hours with someone that has no clue as to what's going on. I have had payment issues constantly since we upgraded to the 2020 version. Desktop Premier 2020