Reimbursements

AngelBK · ‎November 18, 2020

When patients who use BCBS insurance, I sometimes collect the full payment from the patient using a credit card. Then, BCBS will sometimes pay for the whole session and I need to issue a refund. As an example, this patient had an initial consultation that cost $131.31 on 11/10/20. I collected this amount from the patient’s credit card on 11/10/20 for $131.31. Then BCBS paid $131.31, so I issued a Sales Refund for $131.31. Now, QBs shows -$131.31 open. Do you know how I should document these transactions, as the account should be current with no money due. Thank you for your help!

Nick_M · ‎November 18, 2020

Hey there, AngelBK.

Thanks for stopping by the Community, I'm more than happy to provide some feedback on this for you. What you're going to want to do is record the customer refund as an overpayment/credit, follow these steps to do so:

Step 1: Record the refund for your customer:

Select the + New icon.
Click Expense, Add expense or Check. If you're in Business view, follow the steps to switch to Accountant view first. Then come back to these steps.
Select the customer you want to refund from the Payee ▼ drop-down.
From the Payment account ▼ drop-down, select the bank account where you deposited the overpayment/credit too.
On the first line of the Category column, click Accounts Receivable.
Enter the amount to refund in the Amount field.
Fill out the other fields, then select Save and close.

Step 2: Link the refund to the customer's credit or overpayment:

Select + New again.
Select Receive payment or Receive invoice payment.
Select the same customer you used for the check or expense.
Fill out the other fields as you see fit.
Under the Outstanding Transaction section, select the checkbox for the Expense or Check you created.
Make sure the payment is equal to the open balance, then select Save and close.

I would also suggest reaching out to an accountant once these steps are complete. They will be able to look into your personal account with you in a 1-on-1 setting to help determine the best way to handle the credit.

You can also visit this link to an article where the steps above are listed, as well as additional helpful information:

Record a customer refund in QuickBooks Online.

If there's anything else I can help with in the meantime, feel free to post here anytime. Thanks and have a nice Wednesday.

View solution in original post

MaryLurleenM · ‎November 18, 2020

You'll have to link the refund to the customer's credit, AngelBK.

This will offset the created balance. Let me show you how:

Click + New on the left pane.
Select Receive payment or Receive invoice payment.
Select the same customer you used for the check or expense.
Fill out the other fields as you see fit.
Under the Outstanding Transaction section, select the checkbox for the Expense or Check you created.
Make sure the payment is equal to the open balance, then select Save and close.

Here's an article for more details: How to refund a deposit and close an invoice.

Let me know if you have other questions.

AngelBK · ‎November 18, 2020

HI,

I really appreciate your help. The problem is there are no open invoices because the patient paid the bill with her credit card. That's why I didn't know what to do.

To recap:

The patient paid in full at the time of treatment. Then her insurance was billed. The insurance paid in full. So now she has a credit balance that she would like credited to her credit card. Which was done by the doctors office. So now there is a credit balance on quickbooks.

Nick_M · ‎November 18, 2020

Hey there, AngelBK.

Thanks for stopping by the Community, I'm more than happy to provide some feedback on this for you. What you're going to want to do is record the customer refund as an overpayment/credit, follow these steps to do so:

Step 1: Record the refund for your customer:

Select the + New icon.
Click Expense, Add expense or Check. If you're in Business view, follow the steps to switch to Accountant view first. Then come back to these steps.
Select the customer you want to refund from the Payee ▼ drop-down.
From the Payment account ▼ drop-down, select the bank account where you deposited the overpayment/credit too.
On the first line of the Category column, click Accounts Receivable.
Enter the amount to refund in the Amount field.
Fill out the other fields, then select Save and close.

Step 2: Link the refund to the customer's credit or overpayment:

Select + New again.
Select Receive payment or Receive invoice payment.
Select the same customer you used for the check or expense.
Fill out the other fields as you see fit.
Under the Outstanding Transaction section, select the checkbox for the Expense or Check you created.
Make sure the payment is equal to the open balance, then select Save and close.

I would also suggest reaching out to an accountant once these steps are complete. They will be able to look into your personal account with you in a 1-on-1 setting to help determine the best way to handle the credit.

You can also visit this link to an article where the steps above are listed, as well as additional helpful information:

Record a customer refund in QuickBooks Online.

If there's anything else I can help with in the meantime, feel free to post here anytime. Thanks and have a nice Wednesday.

View solution in original post

AngelBK · ‎November 18, 2020

THANK YOU SO MUCH!!!!

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