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Join nowWhen patients who use BCBS insurance, I sometimes collect the full payment from the patient using a credit card. Then, BCBS will sometimes pay for the whole session and I need to issue a refund. As an example, this patient had an initial consultation that cost $131.31 on 11/10/20. I collected this amount from the patient’s credit card on 11/10/20 for $131.31. Then BCBS paid $131.31, so I issued a Sales Refund for $131.31. Now, QBs shows -$131.31 open. Do you know how I should document these transactions, as the account should be current with no money due. Thank you for your help!
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Hey there, AngelBK.
Thanks for stopping by the Community, I'm more than happy to provide some feedback on this for you. What you're going to want to do is record the customer refund as an overpayment/credit, follow these steps to do so:
Step 1: Record the refund for your customer:
Step 2: Link the refund to the customer's credit or overpayment:
I would also suggest reaching out to an accountant once these steps are complete. They will be able to look into your personal account with you in a 1-on-1 setting to help determine the best way to handle the credit.
You can also visit this link to an article where the steps above are listed, as well as additional helpful information:
If there's anything else I can help with in the meantime, feel free to post here anytime. Thanks and have a nice Wednesday.
You'll have to link the refund to the customer's credit, AngelBK.
This will offset the created balance. Let me show you how:
Here's an article for more details: How to refund a deposit and close an invoice.
Let me know if you have other questions.
HI,
I really appreciate your help. The problem is there are no open invoices because the patient paid the bill with her credit card. That's why I didn't know what to do.
To recap:
The patient paid in full at the time of treatment. Then her insurance was billed. The insurance paid in full. So now she has a credit balance that she would like credited to her credit card. Which was done by the doctors office. So now there is a credit balance on quickbooks.
Hey there, AngelBK.
Thanks for stopping by the Community, I'm more than happy to provide some feedback on this for you. What you're going to want to do is record the customer refund as an overpayment/credit, follow these steps to do so:
Step 1: Record the refund for your customer:
Step 2: Link the refund to the customer's credit or overpayment:
I would also suggest reaching out to an accountant once these steps are complete. They will be able to look into your personal account with you in a 1-on-1 setting to help determine the best way to handle the credit.
You can also visit this link to an article where the steps above are listed, as well as additional helpful information:
If there's anything else I can help with in the meantime, feel free to post here anytime. Thanks and have a nice Wednesday.
THANK YOU SO MUCH!!!!