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Level 1

Rejected Vendor Direct Deposit Payment

I recently had to change my PIN on EFTPS for payroll purposes and now I cannot make my vendor payments via Direct Deposit.  It keeps telling me that the sign on was rejected.  Where can I resolve this?

QuickBooks Team

Rejected Vendor Direct Deposit Payment

I'm here to help you create vendor payments, footballfan5910. 


If we already updated the PIN in the EFTPS website, we'll also need to change it within QuickBooks. We can only update it if we're logged in to QuickBooks as an Admin. Before getting started, let's update QuickBooks to its latest release and then download the latest tax table updates first. 


Here's how to update your PIN:

  1. Go to the Employees menu and click Payroll Center
  2. Click the Pay Liabilities tab. 
  3. In the Pay Taxes & Other Liabilities section, click the Federal Liability that we'll electronically pay. 
  4. Click View/Pay
  5. Check if E-payment is selected, and select E-pay
  6. Uncheck the Remember My Information for next Time box. 
  7. Enter the new 4-Digit PIN, password and other information. 
  8. Click Submit

The next time we make an e-payment, we'll re-enter your 4-Digit PIN and EFTPS Internet password. From there, we can select the Remember My Information for next Time option. 


Please let me know if you need anything else. I'll be here!

Level 1

Rejected Vendor Direct Deposit Payment

That did not work.  It has accepted all of my payroll tax payments and my direct deposit payroll,  but continues to reject my direct deposit payment to a vendor.


Rejected Vendor Direct Deposit Payment

Thanks for getting back to us here in the Community, @footballfan5910.


To identify why the direct deposit payment won't go through, I have to check your account here in the system. Since the Community is a public forum, I'm unable to review the error message without asking for sensitive information.


Reaching out to our QuickBooks Payroll Support Team ensures that you'll be able to send payments via direct deposit. Let’s log in to your company to view the support details:


  1. Click the Help tab at the top menu bar.
  2. Select QuickBooks Desktop Help.
  3. Choose Contact Us

For additional reference, check out the Error: The vendor payment transmission failed article. It provides some insights about a specific error during the sending process.


Stay in touch whenever you have additional questions about QuickBooks Desktop. I’m here to make sure you’re taken care of. Have a great rest of the day.

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