I have some recurring CC charges set-up via the Merchant Center. I also want there to be a recurring invoice attached to the customer, and be able to pull a report on the specific item that is being charged monthly. When I set-up each recurring transaction initially, I attached it to the customer and an specific item in our list. However, after the payment posts, I am not seeing the invoice attached to the customer's account in QuickBooks. Also, if I run a report on the item, it doesn't show any transaction attached to it.
The reoccurring payments are sales receipts. This is the reason why it's not attached to the invoice. When you pull up the item's report, the transaction will not show since the payments are downloaded as deposits.
You'll want to create a recurring sales receipt instead of invoices. Here's how:
If you have further questions, you can always leave a comment below.
Can you please tell me. How do I record a reoccurring transaction, "earlier than scheduled", then have the reoccurring transaction advance to the next scheduled date (without an act of god....)?
A customer sent their monthly payment in advance of me sending them the scheduled reoccurring transaction. Please RSVP. Thank you
I'm here to help you make a recurring transaction.
Create a memorized transaction
1. Enter the transaction the way you want it to show up each month. Don’t select Save. If a field contains info that may change, leave the field blank. For example, leave the Memo field blank on a recurring check so you can enter a different memo when you need to.
2. From the Edit menu, press Memorize [Transaction Name]. For example, Memorize Check.
3. Enter a Name. Then, pick how you want QuickBooks to handle it.
4. Enter any other info, then hit OK.
5. Choose Save & Close or Save & Next.
I'm also going to give you this link that can help you with recurring payments.
If you need further assistance on this matter, don't hesitate to let me know. Have a wonderful day.
Thank you Candice, but that wasn't my question. Kindly re-read the underlined portion of my question. I've already recorded the reoccurring transaction in QB Online. Also, as you probably know, "memorized transaction" is QB Desktop terminology I believe. Please RSVP. I appreciate it.
Good job in recording the transaction, drlucastax.
We can update the Start date of your recurring template. That way, QuickBooks will process it on the next scheduled date since you've already recorded it manually. These are steps to follow:
Here's an article about recurring transactions. This will give you more details on what other things you can do with recurring transactions in QuickBooks Online.
I'm just a post away if you need more clarifications with this. Have a wonderful day!
Thank for you that response. So, is that what you would do, if a customer sent in a payment "in advance" of the invoice posting from the reoccurring transaction list ??
In Quickbooks Desktop, I would simply go into the Memorized Transaction List, and with one click "ENTER MEMORIZED TRANSACTION", then it would automatically advance to the next date.
Quickbooks Online seems "hokey", in need of refinement. Your thoughts ??
Hello there, @drlucastax.
QuickBooks Online doesn't have the option to memorize the transaction to change the date of a recurring template. This needs to be updated manually.
However, to record the advance payment that you received from your customer, you have the option to deposit it. This way, you can have it synced on the recurring transaction once it dues.
Please the sample snips below for reference:
To learn more about receiving payments in QuickBooks Online, please visit this link: Record and make Bank Deposits in QuickBooks Online
Once done, you can link this deposit to the transaction on its due date.
To do that:
Here's a reference that you can check out about this process: How to link a deposit to an invoice
Let me know if you have any other questions. I'd be more than happy to help. Have a great night!
I am having problems changing the payment info on reoccuring accounts and can not set up a new reoccuring, are there system problems right now. I have been trying for a couple of days
You'll have to modify recurring payments by clicking the customer name to open the payment details. Let me guide you how.
However, if you want to make changes, you'll want to get a new signed authorization form from your customer if yu want to make changes to the fundamental terms f recurring payment. Please check this article for more information: Change Payment Information on Recurring Payments.
In case you want to modify scheduled reports, here's an article for your reference: Set Up and Modify Scheduled Reports.
Please touch base with us if you need further assistance. I'll be right here to help.