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I have been using retainers for payments received from customers (when creating an invoice, I enter a retainer as negative balance), as our company receives payments before delivering the products.
I came across an invoice with a discount. When I followed the exact same way above, QBO warning said I cannot have a discount more than a balance on the invoice.
How do I property enter the retainer in this scenario?
Go to Solution.
enter the retainer first, then if there is a balance left, use the discount
you can not have an invoice with a balance due of less than zero
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@Rustler Thank you very much!