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Reversing a payment recorded in a prior year in error

A payment was entered in error in a customer that now has a pending credit to be applied to an invoice or to refund.  Neither of those choices are accurate.  The deposit is also sitting in "Record Deposits".  The error was made in a prior year.

Solved
Best answer 01-14-2019

Accepted Solutions
Moderator

Re: Reversing a payment recorded in a prior year in error

Hello there, Di50.

 

You can delete the payment through the Chart of Accounts tab. 

 

Here's how:

  1. On the upper left, click the Lists tab, then choose Chart of Accounts.
  2. Double click the undeposited fund accounts.
  3. Double click the payment.
  4. In the payment window, click the Delete button.
  5. Choose Yes to confirm the action.

You can reach out to your accountant if there's a need to adjust the balance since the payment was entered in a prior year.

 

Let me know if you need more help.

 

View solution in original post

1 Comment
Moderator

Re: Reversing a payment recorded in a prior year in error

Hello there, Di50.

 

You can delete the payment through the Chart of Accounts tab. 

 

Here's how:

  1. On the upper left, click the Lists tab, then choose Chart of Accounts.
  2. Double click the undeposited fund accounts.
  3. Double click the payment.
  4. In the payment window, click the Delete button.
  5. Choose Yes to confirm the action.

You can reach out to your accountant if there's a need to adjust the balance since the payment was entered in a prior year.

 

Let me know if you need more help.

 

View solution in original post

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