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RaniseM
Level 1

Sales commission check - Deposit

I work at a retail insurance agents office.  We receive live checks from Companies (ex. Travelers) for commission earned on a statement.  I have Travelers set up as a vendor and I created an Income account called Commission - PL.  When I go to enter the deposit, before taking the check to the bank, it seems like the credit is posting immediately and then again when the check clears and I "Match" it in QBO.  Am I crediting our account twice?  My bank balance and my QB balance is ALWAYS off even when accounting for uncleared checks I've written.  I need some expert help from you all.  Please and thank you!  :)

1 Comment 1
IamjuViel
QuickBooks Team

Sales commission check - Deposit

Hello there, @RaniseM.

 

I'd  like to take this opportunity to share some information about the differences between QuickBooks balance and bank balance.

 

To start with, when recording your bank deposit, you will have select the Deposit To account (specific Bank account) and the account where the specific income will be mapped for accounting purposes. 

 

On the other hand, when you matched a manually added transaction with a downloaded one, it avoids getting duplicate records. By clicking on the Match button, the manually added transaction will be connected to the downloaded one. 

 

 

Lastly, there are several possible reasons why your bank balance and QuickBooks balance are not the same. 

  • Outstanding transactions
    • To fix this, sort out your QuickBooks Online bank register by date and compare it with your bank statement.
  • New transactions for a connected account
    • Make sure to add or match all transactions before running your report.
  • Duplicate transactions
    • The system automatically locate duplicate transactions and match them. However, there are times the system can't locate any similarities on the transactions details. You can manually match the transactions.
  • Edited or deleted transactions
    • You can run the Audit log to verify the details of the edited or deleted transactions.
  • Credit card (liability) account

That should do it! Stay in touch with us here in the Community and let us know how it works on your end. I 'm always here to help you in making sure your transactions are recorded and matched properly.

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