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FMW
Level 3

Sales Receipt Credit a customer on a sales receipt

Good  afternoon,

  With invoices, I know how to apply credits/refund etc.  With a sales receipt, I'm not sure how to handle this situation:

Customer came in with cash.  Total amount of job was $1,311.09.

Cash from customer = $1,315.00

Change due Customer = $3.91 (customer did not wait for change and said just keep it/credit future.

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1.  Undeposited funds  account  shows $1,311.09.   The actual deposit I am making to bank account is $1,315.00

2.  How to create a credit of $3.91 on this customer's account, since this a sales receipt, not an invoice?

 

Thank you,

FMW

 

 

 

 

5 Comments 5
MariaSoledadG
QuickBooks Team

Sales Receipt Credit a customer on a sales receipt

Hi, FMW.

 

You'll want to make sure that the amount on the sales receipt is $1,1315.00. Then, enter a deposit for the same amount and create a credit memo for the credit. Let me walk you through the steps.

 

To enter sales receipt:

  1. Click Customers on the upper menu.
  2. Select Enter Sales Receipt.
  3. From the Customer: Job drop-down, select a customer or job..
  4. Fill in the relevant information at the top of the form like the Date and Sale No.
  5. Choose the payment method.
  6. In the detail area, select the item(s) you propose to do or include as a sale. 
  7. Under the Amount column, enter $1,315.00.
  8. Click Save & Close.

Then, enter the amount as deposit:

  1. Click Bank on the upper menu.
  2. Select Make Deposits.
  3. Select the payment on the Payments to Deposit screen.
  4. Click OK.

Once done, create a credit memo: 

  1. From the Customers menu, select Create Credit Memos/Refunds.
  2. From the Customer: Job drop-down, select your customer.
  3. Enter the items you're giving credit for, on the amount enter &3.91 then click Save & Close.

Please check this article for more information and detailed steps: Give Your Customer A Credit Memo Or Refund.

 

I have these help articles in case you need further assistance.

 

Fill me in if you need further assistance. I'll always be right here to help.

 

 

FMW
Level 3

Sales Receipt Credit a customer on a sales receipt

Thank you for your reply. 

However, I cannot enter an amount in the Amount column:

I have line items, each with quantity, U/M, Rate, Amount (which auto calculates).

I also have a subtotal. All items are taxable

 

When I enter the $1315 directly into the Amount column, it adds to the total (and also taxes).

 

Any other suggestions?

 

 

 

 

Candice C
QuickBooks Team

Sales Receipt Credit a customer on a sales receipt

Hey there, @FMW

 

Thanks for reaching back out to the Community. QuickBooks is designed to calculate the rate and amount. Meaning, if the rate of an item is typically $5 and you have a quantity of three, then the amount will automatically calculate to $15.

 

However, let's try to Verify and Rebuild your data to help resolve this issue. Before doing the steps below, I suggest making a backup of your company file

 

Verify Data

  1. Close the company file. 
  2. Go to the File menu. 
  3. Hover over Utilities and pick Verify Data

 

Rebuild Data

 

  1. Go to the File menu. 
  2. Hover over Utilities
  3. Select Rebuild Data
  4. Once the Rebuild is finished, press OK when you get the message "rebuild has completed." 

 

Afterward, try the instructions that my colleague provided above. If this doesn't work, then I recommend contacting our Customer Support Team. They have additional tools to look further into your account to see why this is occurring. 

 

Should you need any further assistance, don't hesitate to ask. The Community is always here to have your back. Have a great day!

FMW
Level 3

Sales Receipt Credit a customer on a sales receipt

I know that QB calculates.  I don't understand why you provided: 

"Meaning, if the rate of an item is typically $5 and you have a quantity of three, then the amount will automatically calculate to $15."

I'm not having an issue with calculations built into QB.

Why am I going to bother rebuilding data?  This is not addressing my issue.

If you (or anyone in Community)  have an answer to my original issue that will actually work, please provide the answer.

 

Thanks,

FMW

 

 

 

Ashley H
QuickBooks Team

Sales Receipt Credit a customer on a sales receipt

Thanks for following up, @FMW.

 

If the issue persists after trying the steps provided by my colleagues, I recommend reaching out to the Desktop Support Team for further assistance. Rest assured, they have the tools to begin a screen share session and perform additional troubleshooting. Here's how to get in touch:

 

  1. Open QuickBooks.
  2. Go to Help, then QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Type in your question or concern, then press Continue.
  5. Choose how you want to be contacted.

 

You'll hear from an agent shortly. You can let me know how the conversation goes by leaving a Reply

 

I'll be here if you have any other questions or concerns about QuickBooks. Have a beautiful day. 

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