Sales Receipt or Bank Deposit

Let me give you one simple example:

I am adding manually new bank deposit

New -> Bank Deposit -> 

Received from: Customer Name

Account: Sales

Description, Amount and etc.

And then I save it.

But the problem is that I can not see this transaction from main menu

Sales -> All Sales 

What I am doing wrong?

Hi @ganili,

Allow me to clear things up for you. 

Directly recording a deposit transaction isn't considered a sale in QuickBooks Online (QBO). It has to be linked to a sales transaction, such as a sales receipt or an invoice. It will be entered as an unapplied cash payment. 

You can follow the steps provided by my peer, @JonpriL, to record sales transactions, as well as receiving the payment for these sale transactions. Additional details on this process for invoices can be found in this article: Record invoice payments in QuickBooks Online. 

Once your sales transactions have been recorded, along with their respective payments, you can refer to this article on how you can match them to your bank feeds: 

Categorize and match online bank transactions in QuickBooks Online.

Lastly, to ensure that your QBO bank account matches the balance of your actual bank account, you'll want to do a reconciliation. Take a look at this article for the steps: Reconcile an account in QuickBooks Online. This includes a short video, as well as screenshots for your reference. 

I'll be around in case you need further assistance. Feel free to drop a comment below, and I'll be sure to get back to you. 

This is my exact problem as well. You are providing instructions on how to add a deposit that came in through the bank - that is easy. The problem is that, this is getting recorded as a "Bank Deposit" and it is not appearing as a Sales item. However, if we do the same for an expense, that transaction does appear in Expenses --> Expenses. Why is that expense transactions get recorded as an expense, but for a deposit we don't have the option to record it as a Bank Deposit OR  as a Sales Item. In this modern age, it is possible for customers to pay for an item with a direct bank to bank transfer. I understand a bank transaction could in fact be a deposit, but then give an option so that QB users can classify the transaction as a Sales.

The problem is that, yes we can record the bank deposit, however, if we run reports by customers or by Sales Account, the deposit does not appear there.

Hello there, ijsamuel.

If a bank deposit is added from the bank downloaded transaction, it won’t appear on the Sales page and the customer’s transaction list. It’s directly posted to the bank’s register you linked to it. Also, as mentioned by my colleague those deposits that weren't linked to a sales transaction will show as Unapplied Cash Payment account in your financial reports.

For it to show on the Sales page, you can link the deposit to a sales transaction such as an invoice or sales receipt that’s manually added within QuickBooks. Just make sure that you use the Match option instead of Add to avoid duplicates. 

For the sales report, you can look into the bank's register you selected on the Category field. I'll show you how to pull that up: 

1. Go to the Accounting menu and select Chart of Accounts. 
2. From the list, look for the income account you selected on the bank downloaded deposit. 
3. Click Run report from the ACTION column. 
4. Under the Group by drop-down, you can select the Customer.

You can also look into this reference on how to customize reports. 

Let me know if there's anything else that you need help with. You take care and have a great day!