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Level 1

sales receipts

In QB online, I am having issues getting the sales receipt template to work for a receipt printer vs. a standard 8.5x11 piece of paper.


In QB desktop Pro, I would select, make a sale, enter item numbers, enter payment info, then select safe and print. Don't see how to follow those steps and print on a receipt roll.

2 Comments 2
QuickBooks Team

sales receipts

I've got you back, @MRC815.


QuickBooks Online (QBO) and QuickBooks Desktop (QBDT) have different features. In QBO, you have the option to choose paper size when printing the sales receipt. Here's how:


  1. On the Sales Receipt page, click Print or Preview.
  2. In the Print preview window, select the Print icon.1.PNG
  3. Click More settings in the Print window.
  4. In the Paper size drop-down, find and select a size that works for your receipt printer.
  5. Click Print.2.PNG

However, if there isn't a paper size that is suitable for your receipt printer, I suggest looking for a third-party application that can print a sales receipt on a receipt roll.


For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 


Please know that you can always get back to this post if you have any other questions with QuickBooks Online. I'll be more than happy to assist you again.

QuickBooks Team

sales receipts

I'm back to ensure your concern is addressed, @MRC815.


May I know if you were able to print a sales receipt template that works for a receipt printer or find a third-party application that can do it? If you need further assistance with this, you're welcome to post again or leave a reply below. We're always here to help you.

Wishing you all the best.

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