Scanner not 'recognized' in QB Desktop Enterprise 20.0 TWAIN TW-Brother MFC-L8600CDW LAN could not be selected scanner works just fine outside of QB using TWAIN driver.

Hi there, andy38.

Currently, the device you've mentioned is not in the list of compatible scanners with QuickBooks Desktop.

Please check the list of Twain scanners tested for compatibility within QuickBooks Desktop below.

•     Brother MFC 7820
•     Canon Lide 600
•     Canon MG5320
•     HP Laserjet 3030
•     HP Deskjet 3050A
•     HP Deskjet F4180
•     Epson Perfection 2450
•     Epson Perfection Scan GT-2500
•     Fujitsu ScanPartner Fi-5110CU
•     Epson Stylus NX430
•     Kodak Hero 3.1
•     Visioneer Strobe XP300
•     Lexmark X5650

Please check this article how to add files to your invoices, sales receipts, bills, and other transactions using QuickBooks Scan Manager: QuickBooks Scan Manager: Scan and attach documents to transactions.

Don't hesitate to post another question in the Community if you need anything else.

Hello ChristieAnn,

i saw that list, however i cant believe that Quickbooks is only compatible with 13 different models. also, just got the following word, it was working fine when using Win7. apparently the computer running QB got upgraded to Win10 recently, since then the scanner is not recognized in QB. Win10 drivers are installed. any advise?

thanks

Thanks for clarifying that our for me, @andy38.

The operating system that you're currently using still meets the system requirements of your QuickBooks Desktop. 

To better isolate this scanner issue, I recommend contacting your IT professional. They have the tools that can help fix and determine the root cause of this matter.

You can also check out these links below for more details about scanning documents in QuickBooks for your reference:

• QuickBooks Document Center
• QuickBooks Scan Manager

Reach out to me if you have any other questions. I'm always here to lend a helping hand. Have a good one!

I have the same problem with QB Pro 2019. Since I upgraded from Windows 7 to Windows 10 everything works but the scan manager withing QB. I spent 5 hrs on the phone with both QB support & Microsoft. I cannot find anyone who can fix it. Can you help me?  

Welcome to the Community, @JM1980.

I’m here to assist you with getting your scan manager back to working order. To ensure I provide you with the best solution, are you getting errors when trying to scan? If so, let’s do a few troubleshooting steps to resolve the issue.

1. Delete your scan profile and create a new one. Try again. If it still doesn't work, proceed to the next step.
2. Change user account settings in Windows.
3. Repair QuickBooks, and then try scanning again.
4. Reinstall using a clean install, set up QuickBooks Scan Manager, and try again.

If you are getting an error that says couldn’t scan or drive not found, do the following:

1. Make sure you're using a TWAIN-compliant scanner.
2. Test your scanner outside of QuickBooks to make sure it's working properly.
3. If the scanner is not working outside QuickBooks, contact the scanner manufacturer or an IT expert to resolve this.

Note: You may also switch from wireless to wired, then reinstall the scanner. By doing this, it fixes issues directly from the scanner.

Let me know if there’s anything else I can help you with. Take care.

hi JM1980.

is your Scanner connected via LAN? if so (and if possible) try to connect the printer/scanner via USB. that did the trick for me. even QB Support says that my Brother MFC is not on the 'Compatible' list, it was working fine on Win7 connected via LAN. once i upgraded to 10, the printer/scanner was fine within Windows but i was unable to scan in QB Scan manager. i then tried USB and its working since. its not the solution i wanted but it least i got it up and running. didnt find a solution on how to get it to work via LAN yet. 

hope that helps

hi JM1980.

is your Scanner connected via LAN? if so (and if possible) try to connect the printer/scanner via USB. that did the trick for me. even QB Support says that my Brother MFC is not on the 'Compatible' list, it was working fine on Win7 connected via LAN. once i upgraded to 10, the printer/scanner was fine within Windows but i was unable to scan in QB Scan manager. i then tried USB and its working since. its not the solution i wanted but it least i got it up and running. didnt find a solution on how to get it to work via LAN yet. 

hope that helps