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Paradisos del Sol Winery
Level 1

Schedule payment reminders screen is blank QB Desktop

I am trying to setup Payment Reminders in QuickBooks Desktop. When I go to the Schedule payment reminders screen, it is completely blank, just one big screen of light grey. I have already changed my preferences to allow for payment reminders. What to do?

(

I accidentally put this on the Payments board and I think it should go somewhere else but I do not know how to move it.)

7 Comments
JenoP
QuickBooks Team

Schedule payment reminders screen is blank QB Desktop

Hi there, Paradisos del Sol Winery.

 

I'll share a few steps that can resolve unusual behaviors like this when using the program. 

 

First, make sure that your QuickBooks is on the latest maintenance release. Here's how:

 

  1. Go to the Help menu and select Update QuickBooks.
  2. Proceed to the Update Now tab.
  3. Check the box for Reset Update, then click Get Updates
  4. Restart your computer after getting a prompt that the update is complete.
  5. Re-open QuickBooks and install the update when prompted.

Once done, proceed to setting up a reminder to check if you can already create one. 

 

Just in case you're still getting a blank screen, let's repair QuickBooks. Let me share this article so you can follow through the steps: Repair your QuickBooks Desktop for Windows.

 

Also, we're unable to move or transfer a reminder from one are to another. You can make it inactive and recreate it under the correct section. Just double-click on the reminder that you want to move and select Inactive in the drop-down list for Status.

 

The Community is always here if you need anything else. 

Paradisos del Sol Winery
Level 1

Schedule payment reminders screen is blank QB Desktop

Updating QuickBooks did not help. Still getting the completely grey screen for the screen for Schedule Payment Reminders.

Paradisos del Sol Winery
Level 1

Schedule payment reminders screen is blank QB Desktop

Did not help. Still getting the completely grey screen when I choose Schedule Payment Reminders.

Pabz_L
QuickBooks Team

Schedule payment reminders screen is blank QB Desktop

Hello there, @Paradisos del Sol Winery.

 

Since you already performed the troubleshooting steps given by my colleague, I recommend contacting our Phone Support Team so they can check and pull up your account. They have the proper tools to do advanced troubleshooting that can resolve your issue. 

 

To reach out to our Phone Support Team, here’s how.

 

  1. Click on Help and choose QuickBooks Desktop Help.
  2. Select Contact us at the bottom.
  3. Enter a summary of the scenario in the description field.
  4. Click Continue.
  5. We’ll provide you a few support options. Select which one is best for you.

 

Support hours:

For QuickBooks Pro, Premier, and Plus, their schedule is 6:00 AM-6:00 PM PT Monday-Friday and 6:00 AM-3:00 PM PT on Saturdays.

 

Please feel free to go back to this thread if you have any other questions. Take care!

Andries Nel
Level 1

Schedule payment reminders screen is blank QB Desktop

Hi All

Is there a resolution for this as yet? I have the same problem.

I did update and repair as suggested bu to no avail.

My screen shows some text at the bottom right but cannot manipulate at all and cannot see any fields to complete.

Thank you

Andries Nel
Level 1

Schedule payment reminders screen is blank QB Desktop

Hi All

Apologies....some additional research brought me to this resolution which worked for me.

 

  1. Close QuickBooks Desktop.
  2. Open the Windows Start menu.
  3. In the search field, type "QuickBook", and then right-click the QuickBooks icon and select Open file location.
  4. In the folder, right-click the QuickBooks.exe file and select Properties.
  5. Go to the Compatibility tab.
  6. Select the Disable display scaling on high DPI settings checkbox. You can also select Change high DPI settings and then Override high DPI scaling behavior.
  7. Select Apply and then OK.

Thank you

JamesDuanT
Moderator

Schedule payment reminders screen is blank QB Desktop

Thanks for joining in on this thread, Andries Nel.

 

These past QuickBooks release patches should have fix the issues you're experiencing. There's a possibility that there are updates that didn't go through on your system due to firewall or antivirus.

 

I'd recommend configuring the firewall setup on your system to allow those updates: Set up firewall and security settings for QuickBooks Desktop.

 

After that, we can update QuickBooks to the latest release again.

 

If the same thing happens, you can contact our Customer Care Team. They can further review your account and provide additional steps to fix this.

 

Let us know if you encounter a specific error so we can further assist you.

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