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Level 1

Square Sales Posting to wrong account in QBO

Hello -


The payments for Square sales transactions are posting to our savings account instead of the checking account. I already had the business owner go in and verify the following:


Step 4: Manage your settings

If you need to change settings after you connect the app:

  1. Sign in to your QuickBooks online company, then select My Apps.
  2. Select Settings under Sync with Square.
  3. Select Edit next to Basic Settings to change the default bank and expense accounts or the payment method.
  4. Select Edit next to Defaults for Unmatched Items to update your income account and sales tax code.
  5. Select Save changes.

However, transactions are still posting to the savings account and I am manually correcting them to the checking. Square payments are posting to our correct bank account. Please advise what else may be causing this and steps to correct.


Thank you in advance.

QuickBooks Team

Square Sales Posting to wrong account in QBO

Good day, @khamr.


I'd like to get you pointed in the right direction to help fix this issue with the posting of your bank transactions.


The posting of the transactions in QuickBooks Online depends on their mapping of where the entries are coming from. 


To verify the mapping of your bank entries, I recommend reaching out to the Square support team. They'll be able to check the settings of your bank transactions, so it will be posted in the right account once downloaded in QuickBooks Online.


Once it will be posted accurately, you can now categorize and match them in QBO so you can have a smooth reconciliation. In doing this, you can always use this link as your guide: Learn how to review downloaded bank and credit card transactions and put them in the correct account.... The said link also provides a video tutorial about the process.


Please keep me updated on how it goes by leaving a reply below. I'll make sure you're taken care of. Have a good one!

Fiat Lux - ASIA
Level 15

Square Sales Posting to wrong account in QBO


Utilize the trial period of this connector to compare it.



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