The payments for Square sales transactions are posting to our savings account instead of the checking account. I already had the business owner go in and verify the following:
Step 4: Manage your settings
If you need to change settings after you connect the app:
Sign in to your QuickBooks online company, then select My Apps.
Select Settings under Sync with Square.
Select Edit next to Basic Settings to change the default bank and expense accounts or the payment method.
Select Edit next to Defaults for Unmatched Items to update your income account and sales tax code.
Select Save changes.
However, transactions are still posting to the savings account and I am manually correcting them to the checking. Square payments are posting to our correct bank account. Please advise what else may be causing this and steps to correct.
I'd like to get you pointed in the right direction to help fix this issue with the posting of your bank transactions.
The posting of the transactions in QuickBooks Online depends on their mapping of where the entries are coming from.
To verify the mapping of your bank entries, I recommend reaching out to the Square support team. They'll be able to check the settings of your bank transactions, so it will be posted in the right account once downloaded in QuickBooks Online.