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Roving
Level 1

Suggested Address Change

Hello, 

 

I'm trying to change to my new mailing address. When I enter it in, it's changing the 'city' name. The city name, however, is not technically correct. It keeps defaulting to the 'suggested'. How do I override this? 

 

Thanks,

Matthew

4 Comments 4
AlcaeusF
Moderator

Suggested Address Change

Hello @Roving,

 

Welcome to the Community. I can help you update the mailing address of your QuickBooks account.

 

Since the system is defaulting to an incorrect city, the browser's stored cache may be full. It can cause unusual behavior in QuickBooks, like being unable to add the correct information.

 

I'd recommend performing some basic troubleshooting to isolate and fix the issue. You can start by logging into your account using a private browser.

 

It doesn't store data in the cache. Thus, it's a great way to isolate browser-related issues. Use these keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

 

If you can update the details without any issues, let's switch back to the regular browser and clear its cache. The process helps increase the loading time of web pages and increases the performance of QuickBooks.

 

In case private browsing doesn't work, use another supported web engine. This way, you'll get the most secure experience with the program and determine if the issue is browser-related.

 

Additionally, I recommend visiting the following article to learn how to update login credentials through the Intuit Account Manager in QuickBooks: Change your email, user ID, or password for QuickBooks Online, QuickBooks Online Accountant , and Qu....

 

Don't hesitate to hit that Reply button if you need more help updating your account information. I'll be happy to help you some more.

Roving
Level 1

Suggested Address Change

This did not work. I tried 2 other browsers, erased the cache. I enter in the city, click save, then it says "our suggestion" with options to 'save' or 'back'. Save puts in QB's suggested name, and back just puts me back to where I enter it in. 

 

I can't change the company address, client facing address, or the legal address to what I want it to be/more accurate for my business. 

 

Kristine Mae
Moderator

Suggested Address Change

We want to ensure you can update the information, Roving.

 

I've replicated your concern. Our program provides suggestions. However, you can enter the address manually.

 

I suggest reaching out to our customer care support since you're still unable to update it after trying the recommended steps. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Enter "I need a human" in the Type something field.
  3. Click Get help from a human.
  4. Enter "Unable to update company address" in the description field, then click Continue.
  5. Select either Chat with us or Have us call you.

Feel free to take note of our support hours so you can get in touch with an agent immediately.

 

I'll add this reference to help you learn about updating your business info: Change your business name, contact info, or EIN in QuickBooks Online.

 

The Community is available 24/7 to help you. Let us know if you have other concerns. Keep safe!

Roving
Level 1

Suggested Address Change

The program does suggestions, then you have the option to enter manually, then after you enter it in manually, the program will then show you the suggested address again and you have no option to either select it or use the one you had just entered in manually. 

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