I have ordered both a Quickbooks USB credit card reader and a Magtek reader but I cannot swipe credit cards with either one. When I choose to accept payment and click the Swipe Credit Card button it says Swipe Now but it never picks up the credit card when I swipe it. The mag strip is facing the green light and the device is plugged in properly. I have to key in the credit card number because I cannot get either device to work. Any ideas? I use Quickbooks Online.
Thanks for visiting the Community space. I want to make sure you’re able to swipe credit cards using both QuickBooks USB credit card reader and Magtek card reader.
There are several reasons as to why you’re having an issue with swiping cards. We need to perform the suggested solutions below to help resolve the issue: • Test the card reader connection • Ensure you’re using a compatible card reader • Use a direct USB connection • Swipe the card correctly • Check the card’s magnetic stripe • Check the card reader • Try a different card or computer • Switch from HID to keyboard mode.
I still cannot get the cards to swipe. I have sort of given up and hand key all credit cards but it is a huge hassle. I may need to look to a different credit card processor as it should not be this hard to use a credit card machine.
Credit Card Reader concerns are best handled by Merchant Services Team. They'll be able to pull up your account and provide troubleshooting steps to get the device working. You can use the phone number in this article to reach them: https://community.intuit.com/browse/payments-contact-us.