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best0911
Level 1

Swiping credit cards

I have ordered both a Quickbooks USB credit card reader and a Magtek reader but I cannot swipe credit cards with either one. When I choose to accept payment and click the Swipe Credit Card button it says Swipe Now but it never picks up the credit card when I swipe it. The mag strip is facing the green light and the device is plugged in properly. I have to key in the credit card number because I cannot get either device to work. Any ideas? I use Quickbooks Online. 

3 Comments
KhimG
QuickBooks Team

Swiping credit cards

Hello, best0911.


Thanks for visiting the Community space. I want to make sure you’re able to swipe credit cards using both QuickBooks USB credit card reader and Magtek card reader.


There are several reasons as to why you’re having an issue with swiping cards. We need to perform the suggested solutions below to help resolve the issue:
•    Test the card reader connection
•    Ensure you’re using a compatible card reader
•    Use a direct USB connection
•    Swipe the card correctly
•    Check the card’s magnetic stripe
•    Check the card reader
•    Try a different card or computer
•    Switch from HID to keyboard mode.


For the detailed instructions, you can refer to this article: https://quickbooks.intuit.com/community/Payments/Use-a-USB-credit-card-reader-with-QuickBooks-Online....


To ensure that the card reader is set up correctly, please take a look at this helpful article for the steps in setting up the Bluetooth card reader for GoPayment or QuickBooks Online mobile: https://quickbooks.intuit.com/community/Payments/Set-up-bluetooth-card-reader-for-GoPayment-or-Quick....


If you can’t still swipe a card after following the troubleshooting recommendations, I’d suggest you get in touch with QuickBooks Online support for further assistance. On the IMPORTANT section, you can get our support’s updated phone number through this article: https://quickbooks.intuit.com/community/Payments/Install-and-use-the-USB-Magtek-card-reader-with-a-Q....


Please let me know if there’s anything else you need. I’ll be around to help. Enjoy your day!

best0911
Level 1

Swiping credit cards

I still cannot get the cards to swipe. I have sort of given up and hand key all credit cards but it is a huge hassle. I may need to look to a different credit card processor as it should not be this hard to use a credit card machine.

JamesDuanT
Moderator

Swiping credit cards

Hello best0911,

 

Credit Card Reader concerns are best handled by Merchant Services Team. They'll be able to pull up your account and provide troubleshooting steps to get the device working. You can use the phone number in this article to reach them: https://community.intuit.com/browse/payments-contact-us.

 

Let us know if you need anything else.

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